Air Export Customer Service Agent

Job Description

• Provide excellent customer service – both internal/external whether verbal or email. 
• Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors. 
• Ability to work without constant supervision - self motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged. 
•  Prepare Air Export shipments by working closely with Vendors, immediate counterparts in the Air Export Department, Air Gateway, and region.  A summary of the process would be scheduling pickups from Shippers both verbally or email, obtaining correct paperwork to export, reviewing, and perfecting, US Export Compliance, managing email traffic within a timely manner and ensure all customers standard operating procedures in place and updated in Customer SOP
• Maintaining positive relationships with our customers, both USA / Internationally. Meeting customer service standards.
• Dispatching and overseeing all customer pickups. Ensure smooth and timely freight process flow.
• Support with courier shipments through 3rd party portals for GAM customer.
• Responsible for daily updating and monitoring of various reporting tools and work board. Ensure accurate and timely data entry into our operational system, On-going commitment to quality and data integrity. 
• Assist the Air Export manager, supervisors and leads with various Excel data logging and document creations.
• Constant self-development.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Effective interpersonal skills. Ability to relate to internal peers at different levels as well as external customers and vendors.
• Proficient with Microsoft Office, Word, Excel, and Power Point. Familiar with standard email programs.
• A good understanding of Expeditors’ Products and Services-will be trained on
• Understanding of documentation process, a plus-will be trained on
• Strong attention to detail. 

Abilities:

• Ability to work without constant supervision within a fast-paced work environment.
• Self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also desired.

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.

Behaviors:

• Positive and willing to help attitude.
• Welcome constructive feedback with a willingness to learn, grow, and exceed.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• This position pays $20.00-$28.00 per hour based upon education and experience