CRM Specialist

Since 2012, our client has been developing a scalable SaaS platform and a range of digital products, establishing itself as a reliable partner in the global iGaming industry. The company specializes in turnkey and white-label solutions for iGaming operators, integrating leading gaming providers, payment systems, and operational tools into a unified ecosystem. With over 400 professionals across Central and Eastern Europe, the company continues to expand its international presence and deliver innovative solutions to operators worldwide.

About the Role

We are looking for a detail-oriented CRM Manager to support the Sales Operations team by maintaining CRM systems, improving data quality, and building automations that enhance the efficiency of the sales process. This role is ideal for someone who enjoys working with systems, data, and process optimization.

Responsibilities

• Maintain CRM data quality through regular audits and database management
• Build and optimize CRM automations, workflows, triggers, and routing rules
• Configure lead assignment logic and sales pipeline structures
• Manage CRM imports, exports, data migrations, and system updates
• Create reports, dashboards, and KPI tracking tools
• Support integrations between CRM, marketing platforms, and communication tools
• Collaborate with Sales and Business Units to improve operational efficiency
• Document processes and provide day-to-day CRM support

Requirements

• 1–2 years of experience administering CRM systems such as Pipedrive, HubSpot, Salesforce, or similar
• Hands-on experience configuring CRM pipelines, custom fields, workflows, and automations
• Strong understanding of sales processes and CRM best practices
• Experience maintaining data quality, performing audits, and managing large datasets
• Ability to create reports, dashboards, and KPI tracking systems
• Strong analytical skills and attention to detail
• Experience working with CRM integrations and data migrations
• Fluent Russian and confident English (B2+) is a plus
• Excellent organizational and communication skills
• Ability to work independently in a remote environment

Nice to Have

• Experience with workflow automation tools such as Zapier, Make, n8n, or Airflow
• Knowledge of Google Sheets, advanced formulas, QUERY, and IMPORTRANGE
• Experience with Looker Studio, Power BI, or similar reporting tools
• Basic SQL knowledge and experience working with data exports
• Experience integrating marketing platforms, forms, chatbots, and lead generation tools with CRM systems
• Familiarity with Mailchimp, ActiveCampaign, Apollo, Reply.io, or similar outreach tools
• Experience in iGaming, SaaS, or B2B sales environments
• Technical aptitude and understanding of APIs and system integrations

Benefits

• Opportunity to work with a leading iGaming technology provider
• Career development opportunities
• Performance-based bonus system
• Mental health support service
• 20 days of paid vacation and 5 Family Days