Project Engineer CPS

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

The CPS Project Engineer is responsible for providing project management in all phases of the project’s lifecycle, from presales to fulfillment. They work within the Customer Production Success Team, serving as a liaison between Sales, Quality, Engineering, and many other functional teams to organize, plan, and execute high value and high complexity customer projects within the operations structure. This role is accountable for identifying and resolving gaps in our existing quoting and manufacturing systems for these key projects to ensure success. The CPS Project Engineer will collaborate directly with our customers to solve their most ambitious challenges and scale additive manufacturing to production. The role is invested in the growth of Protolabs’s 3DP production business both in terms of revenue and operational maturity.

Provide consultative design for additive manufacturing services to customers with an emphasis on long-term scalability

Seek project outcomes which satisfy customers' needs in a cost-effective way for both the customer and Protolabs

Support the development of long-term programs with our customers that produce sustainable growth and revenue

Assist Sales, Marketing, and Product Management in communicating Protolabs's production capabilities to our customers

Synthesize patterns in customer needs to determine potential paths towards standardized offer expansions

Analyze and communicate manufacturing design feasibility and scalability directly to customers via email, phone call, video call, etc.

Assess customer and industry specifications, drawings, procedures, purchasing documents, etc.

Utilize project management tools to define resources required, solutioning process steps, and documentation of project plans within specified project timelines

Prepare custom documentation for customers and internal teams outlining our scope of work to be performed

Perform holistic manufacturing costing to determine appropriate pricing for individual projects or programs

Advocate for customer project requirements, evaluate corresponding manufacturing capabilities, and seek productive compromises

Determine and set up manufacturing execution plans for high complexity projects

Develop custom tools and workflows to support projects as needed

Maintain real-time project status for active projects, understanding any risks, issues, dependencies or barriers to delivery as committed

Manage and evaluate test builds, dial-ins, or other internal exploratory projects necessary to achieve customer requirements

Work with Protolabs's vendors to communicate downstream requirements, risks, and delivery schedules

Support the organization and the customer in resolving post-sales disputes on production projects

Fulfill other tasks in order execution not covered by other standard job roles as appropriate

Partner with Applications Engineering, Technical Operations, and Customer Service to determine the optimal customer experience with Protolabs as an organization for individual projects

Work with all internal manufacturing departments to determine capacity and requirement commitments that achieve customer outcomes while not disrupting overall business

Communicate with Quality to navigate requirements based on Quality Policies, Work Instructions, and Industry Standards, and Protolabs's potential corresponding commitments to customers within these frameworks

Support Engineering in scope development of projects which require additional research and development

Work with Logistics and Scheduling to manage customer delivery schedules for long-term projects

Maintain records of potential and ongoing opportunities for management review

Collaborate with fellow team members to share perspectives and experiences from past work and projects

Bachelor’s degree in engineering, business administration, project management, or related field –OR- any bachelor’s degree plus at least 5 years’ experience in 3DP printing or technically similar professions

2+ years’ experience managing cross-functional projects with focus on positive customer outcomes 

A proactive and customer-focused mindset, with a solution-oriented approach to improving customer satisfaction and business outcomes

Strong technical knowledge of 3D printing operations and end-use production solutions

Excellent project management skills with experience in coordinating complex projects

Superior communication and collaboration skills, capable of interfacing effectively across multiple departments to drive impactful positive outcomes

High attention to detail

Negotiation and conflict resolution skills

Ability to develop professional relationships with internal and external customers

Must demonstrate a thorough knowledge of 3DP technologies, materials, and DfAM

Confident handling of 3D CAD data

Experience using professional additive manufacturing CAD software such as Materialise Magics, Netfabb, etc.

Ability to read and understand technical specifications and statements of work

Must demonstrate an ability to read engineering drawings, including GD&T

Competency in preparing technical documentation

Must be comfortable navigating manufacturing execution systems and quality management systems

Ability to collect, interpret, and present data

Experience working in an ISO13485 or AS9100 compliant production facility

Experience working in aerospace or medical manufacturing environment

Familiarity with manufacturing processes outside of additive manufacturing such as casting, machining and/or injection molding

Familiarity with quality control methods and metrology tools

Basic coding experience such as Python, VBA, etc

We offer a competitive salary

In addition, we offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a 15% discounted rate

Matching grants through Protolabs foundation

And More!

 

While performing the essential duties of this job, the employee is occasionally required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is regularly required to stand, walk, stoop or kneel and must be able to lift and/or move up to 70 pounds.