Knowledge Engineer (Documentation, Context, Eng & Arch)

Job Description

As a Knowledge Engineer, your role is to help transform a complex and evolving technical ecosystem into something engineers can successfully navigate, understand, and build on top of.

You will be a founding member of the Builder Enablement team at the intersection of architecture, engineering, and enablement - partnering with architects and builders to capture not just what systems exist, but how they fit together, why they work the way they do, and how other teams can effectively use them.  

This is not a traditional documentation role, although you will be responsible for Technical Writing. You won’t simply document decisions after they’re made - you’ll help shape how technical knowledge is structured, communicated, and consumed across the organization. That means asking the right questions, identifying missing context, and turning fragmented information into clear, actionable understanding.  

Your output may take many forms: architecture narratives, onboarding guides, technical playbooks, diagrams, knowledge maps, or AI-friendly documentation structures. The goal is always the same: reduce ambiguity, improve discoverability, and help engineers move effectively through complex systems.  

As AI becomes an increasingly important interface for engineering work, you’ll also help ensure our technical knowledge is organized and expressed in ways that are consumable not just by humans, but by intelligent tooling and agent-based workflows as well.  

Part technical writer, part information architect, part systems translator: you’ll help create the connective tissue that turns architecture into shared understanding.  

Responsibilities:

• Partner with architects, engineers, and platform teams to capture and communicate:

  • System architectures and interactions   

  • Engineering patterns and implementation approaches   

  • Platform capabilities and constraints  

  • The reasoning and tradeoffs behind technical decisions   

• Create and maintain clear, consumable technical artifacts such as:   

  • Architecture overviews   

  • Technical narratives and roadmaps   

  • Reference documentation   

  • Knowledge maps and information hierarchies   

  • Engineering onboarding and enablement materials   

• Conduct interviews, workshops, and collaborative discovery sessions with engineering teams to extract institutional knowledge and translate it into reusable understanding   

• Help structure technical information in ways that are:   

  • Easy for engineers to navigate and apply   

  • Consistent across related systems and domains   

  • Increasingly consumable by AI-assisted tooling and agent-based workflows   

• Work with Builder Enablement architects and engineers to transform evolving architectural concepts into practical, actionable guidance for development teams   

• Identify ambiguity, gaps, or fragmentation in technical knowledge and proactively improve clarity, discoverability, and consistency across engineering artifacts   

• Create lightweight diagrams, workflows, and visual representations that improve comprehension and system understanding, prioritizing clarity and usability over presentation polish   

• Help ensure that architectural guidance, standards, and paved paths are clearly articulated, internally consistent, and practically adoptable   

• Leverage modern AI tools and workflows to accelerate knowledge synthesis, organization, and maintenance   

• Act as a steward of engineering knowledge and information hierarchy, helping ensure that teams can effectively discover, understand, and apply shared architectural guidance over time   

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Technical Communication, or a related field, or equivalent practical experience. You will likely need 5+ years of professional experience to be successful in this role.    

• Strong understanding of how modern engineering organizations design, build, deploy, and operate software systems   

• Experience as a software engineer, systems engineer, platform engineer, solutions architect, technical writer, or similar role involving deep engagement with technical systems   

• Proven ability to translate complex technical systems and architectural concepts into clear, structured, and useful documentation or knowledge artifacts   

• Demonstrated ability to work across engineering, architecture, platform, and product teams to synthesize information from multiple perspectives   

• Strong systems-thinking skills and the ability to understand relationships across services, platforms, and organizational boundaries   

• Familiarity with modern engineering ecosystems, including:  

  • Cloud platforms and distributed systems   

  • APIs and service-oriented architectures   

  • CI/CD and developer workflows   

  • Infrastructure-as-code and platform engineering concepts   

• Strong written communication skills with a focus on clarity, structure, audience awareness, and practical usability   

• Ability to ask thoughtful questions, identify missing context, and help teams clarify and communicate technical concepts effectively   

• Comfort operating in evolving environments where systems, processes, and organizational structures may still be emerging   

• Familiarity with modern AI-assisted workflows and the ability to leverage AI tools to support technical writing, knowledge synthesis, organization, and discoverability   

• A strong focus on usefulness and enablement—creating artifacts that help engineers make decisions and move effectively through complex technical environments   

• Strong organizational instincts and attention to information hierarchy, discoverability, and long-term maintainability   

• Deep curiosity about how systems fit together and how technical knowledge can be made more understandable, navigable, and actionable   

• We recognize that strong candidates may not meet every qualification listed above. If you have relevant experience helping engineers understand and navigate complex technical systems, we encourage you to apply.   

Desired Characteristics: 

• Experience supporting platform engineering, developer enablement, enterprise architecture, or internal engineering ecosystems   

• Experience building or scaling engineering knowledge systems, internal documentation frameworks, or technical enablement programs   

• Experience creating technical narratives, architectural overviews, or onboarding materials for both technical and cross-functional audiences   

• Familiarity with agent-friendly documentation structures, semantic knowledge organization, or AI-assisted developer experiences   

• Ability to create lightweight diagrams and visual representations that improve understanding of systems and workflows   

• Strong intuition for what makes technical guidance genuinely useful, discoverable, and adoptable for engineers   

• Experience working in large, federated engineering organizations with many interconnected systems and teams   

• Comfort navigating ambiguity and helping create clarity in fast-moving or evolving technical environments   

• Experience collaborating closely with architects, platform teams, and engineers to shape how technical knowledge is communicated and consumed   

• Background balancing technical depth with accessibility, helping bridge the gap between engineering implementation details and broader organizational understanding  

Additional Requirements: 

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence. 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $140,000 - $165,000 (bonus eligible)

We are accepting applications for this position on an ongoing basis.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories, or arrest or conviction records, in a manner  consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.