Analyst II, Sales Operations

Job Description

The purpose of this job is to provide and analyze strategic data, sales reporting and overall support to the Manager, Sales Analytics and Strategy in managing the day-to-day operations of the Pilot Travel Centers LLC (PILOT) Sales team, to achieve or exceed company-level financial goals.

1. Identify strategic data to assist with commission calculation and verification, account moves, lead-management systems, Salesforce reporting and general analytics that support department operations
2. Provide recommendations and guidance to internal teams to support their efforts in meeting assigned strategic initiatives and goals
3. Collaborate with sales team members and management to align sales territories that optimize work of internal sales teams
4. Maintain subject matter expertise in Customer Relationship Management (CRM) software and other PFJ systems to support sales needs
5. Participate in feedback and troubleshooting processes to identify opportunities for system enhancements to maximize efficiencies and productivity
6. Use Tableau analytics to provide monthly reporting on the team’s success in meeting goals and initiatives
7. Assist in the training of new team members
8. Own and maintain a recurring project or report
9. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
10. Ensure all activities are in compliance with rules, regulations, policies, and procedures
11. Complete other duties as assigned

Qualifications

• Bachelor’s degree in business administration or related field required
• Minimum four years’ experience with CRM software (e.g., Salesforce) required
• Minimum four years’ experience with sales, margin and budget data analysis preferred
• Intermediate Microsoft Office skills required; advanced Excel
• Intermediate knowledge of data visualization (e.g., Tableau) software
• Advanced experience with company products and offerings
• Excellent written and verbal communication skills with ability to collaborate effectively across organizational levels
• Excellent analytical, strategic and critical thinking skills
• Ability to resolve problems and make independent decisions with minimal supervision and a high sense of urgency
• Ability to take initiative and work both independently and as part of a team
• Ability to organize, prioritize, and execute tasks with high attention to detail
• Willingness to learn and embrace new technologies
• Ability to understand and work with a variety of complex interacting systems
• Ability to synthesize large volumes of data to generate meaningful results
• Ability to work and meet deadlines in a fast-paced, dynamic environment
• Ability to interpret new information within the full context of PFJ Sales
• Travel required up to 25%
• General office work requiring sitting or standing for long periods of time
• Able to work occasional evenings and odd hours as needed

Additional Information

• A massive, stable, industry‑leading company
• Weekly pay and strong benefits (Medical, Dental, Vision)
• 401(k) + Flexible Spending Accounts
• Employee fuel discount
• Tuition reimbursement to keep your career moving
• Onsite gym
• A people‑first culture where your work is recognized and your success is celebrated
• This position does not support immigration sponsorship.  To be considered you must have the legal right to work in United States without additional sponsorship 
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship

• Pilot is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business need.