Customer Care Advisor

Job Description

Some of your key responsibilities in this role include;

• Provide our retail customer base with a service which continually exceeds expectation
• Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
• Maintain a consistent and professional approach to all our customers
• Effectively navigate the systems to quickly and efficiently answer customer enquiries
• Constantly review and digest all communication and information sources to maximise knowledge and skills
• Take ownership of personal development to strive for continual improvement
• Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
• Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach

Qualifications

N/A

Additional Information

We operate on a shift basis in order to cover the shop opening hours:

• Monday to Saturday 8:30am to 21:30pm
• Sunday 9:30am to 21:30pm. All applicants will be required to cover these shifts.
• We work on a rota basis which will change weekly.