Know where you belong!

Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.

When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week.

### In this role, you will:

Conduct audits completed by internal specialists and vendor agents for all lines of business - including email support and moderation. Also conduct other audit types as requested - RCA, Targeted Audits, etc.

Coach internal specialists and vendor Team Leads and graders on behaviors, workflows, and processes

Create, maintain, and update rubrics that effectively measure agent performance

Analyze data to determine how each line of business is performing, as well as present this data to key stakeholders

Identify areas of opportunity for the team and business through trend analysis

Work closely with key stakeholders, as well as our internal and external partners

Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed

Execute projects while also ensuring all weekly audits are completed

### You'll Need:

2+ years experience in escalations and/or operations

A passion for customer experience

Detail-oriented approach

Strategic & critical thinking

Highly flexible and adaptable

Ability to multitask and keep up in a fast-paced environment

Outstanding time management and prioritization skills

Strong organizational skills

Positive mindset

Team player

Why Match Group?

Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
Providing premium healthcare, mental health support, emergency leaves
Benefit from a healthy work-life balance in a flexible and welcoming environment.
Enjoy a modern office, close to transport and amenities.
Access lunch vouchers, a discounted ClassPass subscription
Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
Join regular social events like breakfasts, lunches, and apéros.
Use our products for free.

Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

Quality Assurance Analyst, Global Operations

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