Department Manager - Checkout

Job Description

• Reconciling of reports from GMS with cash and credit
• Scheduling of cashiers in their shifts
• Complete management of check out – floor operations which will include Cash tills and End control
• Ensuring smooth implementation of Customer service, within the department
• Training of cashiers along with their further development within the same field
• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
• Monitor performance of all team members to identify the difference between expected level of productivity and actual productivity.
• Review and approve all the operational activities of team members.
• Keep motivation level high among all team members to bring the best out of them.
• Keep a conducive and learning environment among all team members in order to ensure a healthy, friendly, productive and supportive environment.
• Ensure that each member is adhering to the policies and procedures announced by the management.

Qualifications

Intermediate (with 6+ years' work experience) or Graduation (with less than 6 years’ work experience).

Additional Information

• Strong communication, interpersonal, and team leadership skills.
• Effective analytical and decision-making skills.
• Result-oriented and customer-focused mindset.