Monitor and analyze system performance against target/KPIs, including toll plaza efficiency, lane utilization, throughput, traffic volume, and transaction trends.
Develop and implement data strategies to design analyses, collection systems, and monitoring approaches that optimize statistical efficiency and capture new metrics.
Track and evaluate system issues by reviewing failure reports, identifying patterns, and recommending corrective actions.
Forecast traffic flow and capacity to anticipate lane utilization and optimize service delivery.
Establish, document, and improve processes to ensure consistency, compliance, and scalability across tollway operations.
Prepare performance and analysis reports, ensuring insights are communicated clearly to stakeholders.
Collaborate cross-functionally with IT and operations teams to drive issue resolution, spearhead improvement initiatives, validate corrective actions, and support audit readiness.
Process confidential data and information according to company guidelines.
Perform other related duties as may be assigned from time to time.

Bachelor’s degree in Engineering, Statistics, or Information Technology.
5+ years of experience in operations analytics, transport systems, or service process quality.
Proficiency in Power BI, Excel, PowerPoint, and statistical tools (SPC, quality tools, regression, forecasting, lane utilization modeling).
Proven track record in driving issue resolution and leading improvement initiatives across cross-functional teams.
Experience in process establishment, documentation, and KPI monitoring.
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Excellent communication and presentation skills to convey analysis clearly.
Ability to work independently and drive cross-functional initiatives.
Certification in internal quality audit or data analytics is an advantage.

Quality Engineer