Corporate Client Services & Hospitality Specialist

Job Description

This role spans across all elements of the Client Services team and will vary depending on operational requirements. This role will encompass our Concierge Services (meeting and greeting staff, clients, contractors, and other visitors, often as the first point of contact for the business), attending to our Executive-Level Board and Meeting rooms to support business needs, or providing high quality Corporate Reception services.

In this role you will:

• Provide a warm, professional welcome to clients, visitors and staff at Reception and Concierge, ensuring a positive first impression.
• Manage the visitor sign-in process and grant appropriate access to maintain security and smooth operations.
• Oversee shared inbox and emails, responding promptly and professionally to all correspondence.
• Coordinate executive boardroom and meeting space bookings using the TAL administration system.
• Coordinate meeting requirements including catering, AV setups, and provide basic support for security, emergency and WHS services.

Qualifications

• Demonstrated experience in corporate reception or client services roles
• Proficient in Microsoft Office Suite and booking/visitor management systems
• Excellent communication, problem-solving, and organisational skills
• Strong ability to work under pressure and autonomously
• Professional presentation and a positive, service-focused attitude
• Experience with IT/AV systems and holding Food Handlers’/RSA certificates are highly regarded

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.