Front Office All Rounder

Job Description

This role is responsible for contributing to deliver expectational guest service and creating a welcoming first impression for all guests at ibis Styles Brisbane. As the first point of contact for the hotel, this role plays a key part in ensuring a smooth and enjoyable guest experience from arrival through to departure. 

Key responsibilities include managing guest check-ins and outs, handling reservations and guest enquiries, processing payments, and providing accurate information about hotel services and local attractions. The role also involves responding to guest requests promptly, resolving issues in a professional manner, and maintaining clear communication with other hotel departments to ensure seamless operations. 

Front Office all-rounders are expected to uphold Accor's Heartist service culture, demonstrating professionalism, attention to detail, and a commitment to delivering outstanding hospitality at all times. 

Qualifications

- Previous experience in a customer service or hospitality role, preferably with a front office environment

- Strong communication and interpersonal skills with the ability to engage professionally with guests and colleagues

- Strong organisational and time management skills with the ability to manage multiple tasks in a fast-paced environment.  

- Strong attention to detail and accuracy when handling reservations, guest information and payments

- Ability to remain calm, professional and solution focused when handling guest enquiries or conversation 

- Basic computer literacy and experience using hotel Property Management Systems is highly regartded. ,

- Flexibility to work across a 7-day rotating roster is non-negotiable, with reception shifts required from either 7am-3pm or 3pm-11pm. 

Full Australian Working Rights are ESSENTIAL.

Please note this role is not available for sponsorship.

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

• Daily lunch options provided
• Staff discounts in the restaurant
• Accor employee staff rates at any Accor property worldwide
• Food and Beverage discounts at Accor outlets
• Inner city location- public transport options at our door
• Friendly and inclusive team
• Career growth and learning and development

Come and join our Stylish Heartist Team today!