Head, Account Management

Job Description

We are looking for a PH-Head of Account Management to join our growing business!

Responsibilities

• Lead multiple teams to expand and maintain relationships with the vendor base. Ensure that the team structure & incentive are aligned to support the overall strategy.

• Work closely with restaurant partners to drive adoption of the whole spectrum of the foodpanda’s products and services, including new launches. 

• Grow topline/bottomline through commission revenues. This includes negotiating with top vendors, understanding their cost structures, measuring bargaining power and creating leverage through bundling. 

• Grow topline/bottomline through advertisement income. Determine ‘product’ suitability based on different business metrics and create selling techniques based on page views, orders, reorder rates and conversion metrics for vendors

• Contribute to platform growth by designing and implementing various promotions. This includes encouraging vendors to participate in different campaigns and manage the marketing-subsidy spend

• Identify opportunities to strengthen the overall vendor engagement and bring changes where necessary. Present recommendations to management and oversee implementation. 

• Carry out market research and competition study to identify best practices and gaps in our offerings.

• Work with business-intelligence team to create reports & dashboard to closely measure business performance metrics and 

• Interpret market trends and macro factors and carry out a risk assessment and scoping. Safeguard the platform from any external risks concerning restaurant partners by rolling out revised vendor policies 

• Work closely with other functions - Finance, Operations, Marketing to ensure seamless vendor experience and deliverance of desired objectives. 

Qualifications

Requirements

• Bachelor's Degree in Business, Finance, Marketing or equivalent (MBA will be a plus)

• Experience in e-commerce/startup and FMCG industries will be highly preferable

• Deep understanding of marketplaces including on-demand hyperlocal platforms

• Team handling experience and cross-functional collaboration

• Stakeholder management

• P&L understanding and Joint Business planning

• Strong critical thinking and analytical skills