Technology Operations & Cybersecurity Analyst
Gap International
Posted about 7 hours ago
The Opportunity
Gap International is seeking a Technology Operations & Cybersecurity Analyst to help power a high-performing, secure, and forward-looking technology environment.
This is a hands-on, high-exposure role across IT operations, cybersecurity, and emerging technologies. You’ll keep the business running smoothly while helping us evolve how we leverage technology—especially through automation and AI.
It’s ideal for someone who enjoys solving complex problems, takes ownership, and wants to build broad capability across systems, security, and innovation.
What You’ll Do
Technology Operations
- Support day-to-day performance of networks, systems, and endpoints
- Troubleshoot issues and escalate when needed
- Configure and maintain Windows and macOS devices
- Manage identity and access (Entra ID, Active Directory)
- Maintain documentation, inventory, and asset lifecycle
End-User Experience
- Provide responsive, high-quality support to employees
- Support core tools (Microsoft 365, Zoom, VPN, endpoint/security platforms)
- Own onboarding/offboarding setup and readiness
- Help employees get the most out of workplace technologies, including AI tools
Cybersecurity
- Monitor and respond to security alerts across systems and endpoints
- Investigate incidents (phishing, suspicious activity)
- Support patching, vulnerability management, and system hardening
- Maintain access controls and identity security practices
- Contribute to improving security operations and response readiness
Automation, AI & Improvement
- Identify and implement opportunities to automate repetitive work
- Leverage AI to improve troubleshooting, response, and efficiency
- Stay current on emerging tech and bring forward practical ideas
- Contribute to improving overall performance, scalability, and user experience
What We’re Looking For
- 3–6 years of experience in IT operations, systems, or cybersecurity
- Strong troubleshooting and hands-on problem-solving ability
- Working knowledge of networking fundamentals (TCP/IP, DNS, VPNs, etc.)
- Experience with Windows and/or macOS environments
- Familiarity with Microsoft 365, Entra ID (Azure AD), and identity management
- Foundational understanding of cybersecurity principles and tools
- Strong communication skills and a service-oriented mindset
- Curiosity and interest in automation, AI, and improving how things work
Why This Role
- Broad exposure across IT, security, and emerging tech
- Opportunity to build capability, not just maintain systems
- Real ownership in a high-performing environment
- Direct impact on how the company operates and evolves
LOCATION
Gap International associates are based out of our corporate office in the Philadelphia metropolitan area.
In order to be considered for this role, applicants should be legally authorized to work in the US.
Gap International is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need, and all qualified candidates will receive consideration.
Job details
Gap International
Business Consulting and Services
About
Gap International is a global performance consulting company with over 40 years of experience partnering with executives and their organizations to deliver extraordinary business results in an ever-evolving world. Headquartered in Philadelphia, Gap International has worked with over 50,000 executives across 1,500 organizations in 68 countries. We bring deep experience across sectors—from manufacturing, retail, energy, pharmaceuticals, financial services and more. While most companies face a 70% failure rate in major initiatives, Gap International empowers organizations to achieve superior performance—outcomes that defy the odds and redefine what’s possible. Through a proprietary methodology rooted in the profound connection between mindset and performance, we help clients align leadership, shift entrenched thinking, and catalyze enterprise-wide transformation. Real-world examples from Fortune 500 clients include: · Increasing manufacturing output by 40%—without adding production lines · Boosting on-time delivery from 45% to 80% · Growing operating profit from 4% to 25% over six years · Generating 28% revenue growth in a single year We engage deeply with individuals, teams, and entire organizations to challenge past-based assumptions, break through limiting paradigms, and unlock extraordinary thinking. With 90% of our clients returning, the impact is not only powerful—it’s enduring.
Company Details
Key Team Members
Alexander Murzaku
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