Spry Methods logo

Service Desk Engineer

Posted 22 days ago

OfficeWashington, DC (Hybrid)
Who We’re Looking For (Position Overview):
The Service Desk Engineer supports advanced endpoint engineering work for secure workstation images, patching, enrollment, telemetry, baseline configuration, lifecycle management, and remediation of escalated issues. This work focuses on engineering support for complex or escalated tickets rather than routine Tier 1 help desk support.   
### What Your Day-To-Day Looks Like (Position Responsibilities):
  • Design, implement, and maintain secure workstation images for Windows and macOS supporting on-site, remote, and virtual desktop infrastructure (VDI) access. 

  • Engineer and maintain patching, version control, deployment workflows, and remediation of configuration drift using approved endpoint management tools. 

  • Support Microsoft Intune registration, Windows Autopilot, hardware-backed credentials, and approved authentication methods. 

  • Implement and maintain logging, monitoring, and audit capabilities for device enrollment, user authentication, network access, and endpoint behavior. 

  • Maintain device enrollment workflows, asset tracking, recovery key processes, and onboarding and offboarding checklists. 

  • Produce runbooks, validation reports, remediation plans, and knowledge transfer materials. 

### What You Need to Succeed (Minimum Requirements):
  • Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. 

  • Six years of experience performing engineering — not help desk — functions in enterprise environments. 

  • Experience working under formal change control, audit, and security governance processes. 

  • Experience with workstation imaging, automation, patch and configuration management, device enrollment, logging, telemetry, and audit readiness. 

  • Top Secret (TS) security clearance. 

### Ideally, You Also Have (Preferred Qualifications):
  • Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience. 
  • Job details
    Workplace
    Office
    Location
    Washington, DC (Hybrid)
    Spry Methods logo
    Spry Methods
    View company page

    Spry is a certified Small Business headquartered in McLean, VA. Spry provides Enterprise, C4IT, Management, and Cyber Solutions to the federal government and commercial entities. Founded in 2001, Spry Methods was built on the foundation of combining industry knowledge with unmatched responsiveness to produce results for our customers. Our goal is to build a business dedicated to the maximization of value for all stakeholders starting with our employees, our customers, and our community. We recognize that talented and dedicated employees are our most valued assets and the foundation of our success. Guided by these principles, we have established an impressive track record of proven past performance serving our customers within the Commercial, Federal Civilian, DoD, and Intelligence Communities. A CMMI Level 3 certified and ISO 9001:2008 registered company, Spry is committed to quality and continuous improvement.

    Key team members

    Madhu Kapur

    Madhu Kapur

    Jim Hegerty

    Jim Hegerty

    Kim Rasson, PMP

    Kim Rasson, PMP

    MK Kapur

    MK Kapur

    Apply smarter with Jobr

    Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.

    Direct from company career pages
    AI-personalised cover letters
    Human review before every submit
    Application tracking & follow-ups