Customer Care Executive - Ahmedabad
Posted 2 days ago
Designation - Customer Care Executive
Location - Ahmedabad
Qualification - Any Graduate
Experience - 0 - 2 years
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● The Customer Care Executive is responsible for contact management to strengthen the
customer relationship which is the key to retention.
● The incumbent will have to work as part of a multi-functional team, and this involves
collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Should be able to set the targets for the renewals based on the monthly portfolio
● To support the branches for retention, and renewals & increase the branch revenue via
price increase & up-selling
● Compliant Management- To identify & resolve the customers' complaints within the specific
timelines
● Alert Account Management- To identify the alert customer & bring the possibility of the
revival of the accounts
● To provide recommendations & suggestions to the branch for improvement
● Conduct regular reviews & terminate the non-revival accounts
● Should be able to analyse data and over the challenging areas to improve
month-on-month performance.
● Should be able to share the monthly dashboard with the analysis and recommendations
Key Result Areas:
● Managing Residential & Commercial Renewals
● Deliver budgeted profit through Price Increase
● Lead Generation and self conversion
● Customer Retention
Interested candidates can email at - [email protected]
Contact - 9322881417
Other open roles at Rentokil Initial(6)
Join one of the largest services companies in the world in our vision to become the most loved and respected services business on the planet.
Key team members
Avijit Das
Frédéric LE BRUN
Simon F.
Mark Gillespie
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