Senior Housekeeping Manager

Job Description

What you will be doing: 

• Support and oversee daily housekeeping operations across guest rooms, public areas, heart-of-house, and uniform services.
• Ensure all assigned areas consistently meet Fairmont, & LQA cleanliness and presentation standards.
• Maintain a visible, hands-on leadership presence and lead by example in delivering professional, engaging, and personalized service.
• Create a welcoming environment for guests and proactively address service concerns with timely follow-up.
• Conduct daily inspections of guest rooms, public areas, storage areas, and back-of-house spaces; ensure corrective actions are completed.
• Coordinate with Engineering address maintenance issues and preventative care.
• Identify opportunities for operational improvements and support the implementation of updated procedures.
• Supervise, coach, and support housekeeping colleagues in alignment with brand service standards.
• Lead daily briefings and contribute to service training sessions that inform, motivate, and develop the team.
• Assist in onboarding and training new colleagues, including safety, equipment use, and chemical handling.
• Provide ongoing feedback and support performance management, including coaching and corrective action as needed.
• Promote colleague engagement initiatives and contribute to a positive, respectful, and professional work environment.
• Maintain clear and effective communication with colleagues, leaders, and supporting departments.
• Support scheduling efforts based on occupancy, business levels, and labor standards.
• Monitor time and attendance to ensure compliance with break policies and labor guidelines.
• Assist with payroll review and corrections to ensure accuracy.
• Support execution of productivity targets and departmental labor controls.
• Assist with managing inventory of cleaning supplies, guest amenities, chemicals, linen, and uniforms.
• Monitor stock levels, support ordering processes, and help control costs and minimize waste.
• Support oversight of the uniform program, including inventory, laundering, and coordination with tailoring services.
• Ensure colleagues have the tools, equipment, and resources needed to perform their duties effectively.
• Ensure adherence to departmental policies, procedures, and service standards.
• Support compliance with Fairmont brand standards, & LQA requirements.
• Participate in self-audits, brand audits, and corrective action follow-up.
• Ensure lost & found procedures are followed consistently.
• Maintain a safe working environment and ensure compliance with all safety, sanitation, fire, health, and security regulations.
• Reinforce proper use of PPE and safe work practices at all times.
• Attend departmental and operational meetings as required.
• Support continuous improvement initiatives and special projects.

Perform additional duties as assigned by the Director of Housekeeping.

Qualifications

Your experience and skills include:

• College graduate or equivalent experience is preferred.
• Previous leadership experience in housekeeping required
• 3 years of housekeeping experience required, preferably in luxury setting
• Able to communicate well in English both verbally and written.
• Computer proficiency with MS Office, Alice, UniFocus Labor Management system, and Opera Cloud preferred.
• Must be able to coach, counsel and develop employees.
• Must be able to motivate by example either on the production floor or, in a classroom environment.
• Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
• Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
• Must be flexible with working mornings, evenings, weekends and holidays.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problem-solving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service

Additional Information

Salary Range: $75,000 - $85,000 USD

Your team and working environment: Come join the energetic and caring Housekeeping 'Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after and the hotel maintains the utmost cleanliness.  

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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