Job Description
About the Role
The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting.
Responsibilities
- TSE will be responsible to provide chat and voice support to our international clients.
- Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries.
- Responsible for responding to customers in an efficient and professional manner
- Handles and resolves technical queries; identifies and escalates accordingly
- Meets expectations regarding productivity as defined by the process
- Ensures compliance with all company and departmental policies, procedures, and guidelines
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
Looking For
- 1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process.
- Freshers with strong communication skills and willingness to learn are also encouraged to apply.
Mandatory Skills
A. Technical / Functional Skills
- Excellent communication skills in English (both spoken and written)
- Basic to advanced knowledge of computers (software)
- Working knowledge of internet and networking
- Typing speed - minimum 35 wpm with 100% accuracy
B. Soft Skills
- Customer-focused mindset with strong problem-solving skills
- Self-motivated and ability to work with minimal supervision
- Ability to remain calm and composed in high-pressure situations
Good to Have Skills
- Experience working in global support environments
- Familiarity with CRM tools like Salesforce and ServiceNow
Qualifications
Qualifications
- Graduate in any discipline
Additional Information
Additional Information
- 5 working days per week and 2 rotational weekly offs (not necessarily Saturday/Sunday)
- Willingness to work in 24 x 7 work environment
Other open roles at BETSOL(6)
Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.