Assistant Director - Crisis Management

Job Description

The Assistant Director of Crisis Management (ADCM) is entrusted with safeguarding the continuity, reputation, and operational excellence of Wynn through the strategic design, implementation, and stewardship of a world-class Crisis Management Program. This highly visible leadership role partners closely with executive leadership to ensure preparedness, resilience, and decisive response across all aspects of the resort.

Reporting directly to the Director of Crisis Management, the ADCM serves as a subject matter expert and trusted advisor, delivering real-time intelligence, coordinated response strategies, and elevated standards of readiness in an environment where discretion, precision, and composure are paramount. This is an on-site, operationally critical role requiring a consistent on-property presence.

Key Job Duties & Responsibilities

• Support the ongoing development and refinement of Wynn Resorts' comprehensive Crisis Management framework, ensuring all protocols reflect industry-leading standards and are continuously updated, accessible, and actionable.
• Partner in the creation and execution of enterprise-wide crisis management policies, business continuity strategies, and operational response plans that protect guests, employees, and the brand.
• Design and maintain clear, refined communication and escalation protocols that ensure timely, accurate dissemination of information across leadership and operational teams.
• Monitor global and local events with potential impact to operations, elevating critical intelligence and providing strategic recommendations to senior leadership.
• Analyze developing incidents with precision, delivering concise, actionable intelligence that informs executive decision-making during dynamic situations.
• Lead and support training initiatives, tabletop exercises, and preparedness programs that cultivate a culture of readiness and operational excellence.
• Serve as a strategic advisor to executives and department leaders, offering guidance on crisis response, risk mitigation, and operational resilience.
• Develop and present executive-level reporting, including metrics, readiness assessments, incident analyses, and gap identification to ensure continuous improvement.
• Foster strong partnerships across all divisions, promoting seamless collaboration during both routine operations and critical incidents.
• Maintain strategic relationships with external agencies, emergency response organizations, and industry associations to ensure alignment with best practices and regulatory standards.
• Mentor and guide cross-functional team members involved in crisis and incident management, reinforcing leadership capability across the organization.
• Exercise sound, independent judgment in high-pressure environments, demonstrating discretion, professionalism, and unwavering commitment to guest and employee safety.
• Provide 24/7 response capability, including leadership during emergencies, coordination with first responders, and real-time executive briefings.
• Uphold Wynn’s standards of excellence by embodying professionalism, composure, and integrity in all interactions and decisions.

Qualifications

• Minimum of five (5) years of progressive leadership experience within luxury hospitality, resort operations, security, emergency management, or related disciplines
• Demonstrated expertise in crisis management, business continuity, or incident command within a complex, high-volume environment
• Exceptional analytical and strategic thinking skills, with the ability to distill complex situations into clear, decisive action
• Polished communication and executive presence, with experience interfacing effectively with senior leadership and stakeholders
• Strong program and project management capabilities, with meticulous attention to detail and execution excellence
• Proven ability to navigate highly sensitive and confidential matters with discretion and sound judgment
• Composed, decisive, and resilient under pressure, with the ability to lead in dynamic and high-stakes situations
• Collaborative, highly motivated self-starter with a refined approach to leadership, relationship-building, and influence
• Experience developing and delivering training programs, workshops, or executive presentations is preferred
• Advanced proficiency in Microsoft Office Suite and reporting tools
• Must be 21 years of age and eligible to obtain and maintain all required gaming and work credentials
• Availability to work a flexible schedule, including nights, weekends, holidays, and extended hours during active incidents

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.