Facilities Manager

As our Facilities Manager, you will play a key role in ensuring that Zip UK’s sites run smoothly, safely and compliantly. You will be the go-to person for all things related to our facilities. Based at our Dereham office and reporting to the Operations team, you will manage the day-to-day operations across our office, warehouse and legacy sites. This includes working closely with suppliers and contractors, overseeing health & safety compliance, handling maintenance tasks, and managing budgets. The facilities manager will ensure high standards are maintained across all sites, drive strong supplier performance and promote proactive maintenance. This hands-on position perfectly balances operational work with coordination and stakeholder engagement.

Key Responsibilities

• Own the day‑to‑day delivery of facilities operations across office, warehouse, and legacy sites
• Act as the primary point of contact for all facilities issues, ensuring sites are safe, compliant, and well presented
• Manage access control, security systems, alarms, and internal space requirements
• Manage third‑party suppliers and contractors, setting SLAs and monitoring performance
• Ensure all facilities compliance and statutory obligations are met, including health & safety and environmental standards
• Maintain accurate compliance records and support audits and inspections
• Own planned preventative maintenance (PPM) and manage reactive maintenance to minimise disruption
• Oversee key building infrastructure and maintenance contracts
• Manage facilities budgets, track spend, and identify cost‑saving opportunities
• Support facilities projects, lease exits, dilapidations, and continuous improvement initiatives
• Act as the central coordination point for facilities activity, working closely with internal teams and leadership

Requirements

Essential

• Previous experience in a facilities, site, or operations role
• Strong organisational and multitasking capability
• Ability to manage multiple suppliers and priorities simultaneously
• Practical, hands-on approach with a proactive mindset
• Strong communication and stakeholder management skills

Desirable

• IOSH qualification (or willingness to obtain)
• Experience managing compliance and audits
• Exposure to budgeting and cost control
• Experience in warehouse or multi-site environments

Benefits

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• Holiday purchase scheme
• Full training and continuous support with your team
• Cycle to Work scheme available
• A market leading company pension
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Well-being programs – your well-being is important to us
• Access to on-going learning and development with our online learning platform
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work