Hospitality Facilities Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Facilities Manager | NYC

Overview: The Facilities Manager will support our Senior Manager of Facilities in leading the maintenance, repair, and operational readiness of Convene Hospitality Group’s venue, The Mallory, while also supporting facilities operations across the New York City market as needed. This role carries significant ownership over facilities decision making and day-to-day execution partnering closely with vendors, contractors, and cross-functional stakeholders to ensure all building systems, including plumbing, lighting, HVAC, and general infrastructure, operate at a high standard. In addition to venue-level responsibilities, the Facilities Manager serves as a regional resource across multiple locations and is a key technical partner for event operations, maintenance initiatives, and facility-related projects throughout the market. This position reports to the Senior Manager of Facilities with a dotted line to our property’s General Manager.

About The Mallory:

The Mallory is Convene Hospitality Group’s premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors. Learn more about our space at: https://www.themallorynyc.com.

What You’ll Do:

Administrative & Facilities Program Management

• Maintain our internal maintenance program including creating, updating, and closing work orders and tickets.
• Maintain accurate records of maintenance schedules, repairs, vendor activity, and inventory.
• Prepare reports and track performance metrics using CMMS systems.
• Document and communicate trends, recurring issues, and opportunities to improve venue readiness, energy efficiency, and the overall guest experience.
• Support the repair and maintenance budget by providing insights and recommendations aligned with operational priorities and venue needs.
• Schedule maintenance technicians and deployable labor resources.
• Support a mutually beneficial relationship with landlord representatives and personnel.

Facilities Operations & Maintenance

• Oversee all maintenance and repair operations for the venue while ensuring compliance with health, safety, environmental, and building regulations.
• Manage preventative maintenance programs and facility repairs across all building systems, including plumbing, electrical, HVAC, elevators, kitchen equipment, grease traps, fire suppression systems, AED and First Aid stations, and general infrastructure.
• Troubleshoot and assist in resolving maintenance issues, including plumbing, electrical, and structural repairs.
• Assist with the repair and maintenance of operating supplies, smallwares, and equipment.

Vendor & Contractor Management

• Serve as the primary point of contact for contractors, vendors, and service providers, including scheduling, oversight, and quality assurance of work performed.

Event, Operational & Portfolio Support

• Provide on-site operational support during events, including setup, load-in, breakdown, and load-out while troubleshooting and resolving technical or facility-related issues as needed.
• Extend facilities and maintenance support across the CHG portfolio as assigned by the Senior Manager of Facilities, ensuring consistent standards and operational readiness across all venues.

What We Look For:

• 3+ years in Facilities Management, technical maintenance, or related fields. Experience within the Hospitality industry preferred.
• Strong administrative capability with proficiency in modern systems, including work order management platforms, CMMS tools, reporting systems, and digital maintenance tracking processes
• Strong knowledge of kitchen operations, plumbing, electrical, HVAC, and general building systems.
• Leadership and team management experience.
• Ability to troubleshoot and solve complex facility problems quickly.
• Flexible schedule to support events, including nights and weekends.
• Certificate of Fitness and Department of Health & Mental Health certification preferred or able to obtain within 60 days of employment

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $70,000 Salary Max: $75,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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