Customer Support Specialist 1

We are looking for a detail-oriented, customer-focused professional to join our Customer Service team as a Customer Support 1 representative. In this role, you will be the friendly, knowledgeable voice of Streck — ensuring that our customers receive prompt, professional, and accurate support throughout their experience with us. You will play a key role in processing orders, maintaining accounts, and collaborating across departments to keep operations running smoothly.

• Establish and maintain new and existing customer accounts, including creating drop-ship accounts when needed.
• Process customer orders accurately and efficiently via email, EDI, CRM, or phone — and file them correctly.
• Navigate internal systems including our CRM, Shipping Portals, Streck.com, and SharePoint.
• Monitor inventory levels using internal resources.
• Perform functions associated with order placement including processing credit card payments, reprinting invoices, etc.
• Respond to customer inquiries by phone and email in a timely, professional manner.
• Handle returns, replacements, credits, and other account transactions and generate associated paperwork.
• Coordinate with warehouse and distribution teams on shipping guidelines and special instructions.
• Support Sales, Distribution, Accounting, Technical Service, and Product Management teams as needed.
• Learn and assist with international and partner account paperwork as you grow in the role.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2–3 years of customer service experience required.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) and basic keyboarding (40 wpm).
• A collaborative, team-first mindset with a genuine commitment to customer satisfaction.
• A positive, professional attitude and the ability to handle sensitive information with discretion.

This is an office-based position in Omaha, Nebraska. The role involves:

• Standard office environment — no significant exposure to adverse conditions.
• Primarily sedentary work with occasional light physical activity.
• No travel requirements.

• Be part of a mission-driven organization contributing to healthcare quality worldwide.
• A collaborative, employee-focused culture rooted in integrity and continuous improvement.
• Opportunities for professional growth and cross-functional learning.
• Competitive compensation and benefits.