Inside Sales Representative - Infusion Pharmacy

QUALIFICATION REQUIREMENTS

Education and Experience

· Bachelor’s degree preferred, or equivalent healthcare sales experience.

· 2 or more years of inside sales, healthcare sales, or referral development experience preferred.

· Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable.

· Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred.

KEY RESPONSIBILITIES

Referral Development and Account Outreach:

· Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services.

· Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals.

· Educate physician offices on available infusion therapies, patient eligibility, and referral pathways.

· Identify opportunities to convert existing patient referrals and uncover new referral sources.

· Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals.

Account Support and Referral Management:

· Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently.

· Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation.

· Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate.

· Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures.

Sales Collaboration:

· Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts.

· Assist in expanding account coverage in markets without dedicated field sales support.

· Help validate and expand tertiary referral opportunities within physician practices and healthcare systems.

· Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits.

CRM and Activity Management:

· Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system.

· Track referral trends, office engagement, and sales activity metrics.

· Identify patterns and opportunities to improve referral conversion and account engagement.

Market Intelligence:

· Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers.

· Identify opportunities to improve referral processes and service offerings for physician offices.

KEY PERFORMANCE INDICATORS (KPIs)

· Number of physician offices engaged

· Outbound call and outreach activity

· New referral sources identified

· Referral conversion rate

· Total referrals generated

· Account engagement frequency

Work Environment
This role is typically office-based or remote and involves frequent outbound calling, virtual meetings, and digital communication with healthcare providers. Occasional travel may be required for training or team meetings.

Impact of the Role
The Inside Sales Representative plays a critical role in expanding patient access to infusion therapies by strengthening relationships with physician offices and ensuring a seamless referral experience for providers and their patients.

KNOWLEDEGE, SKILLS AND COMPETENCY REQUIREMENTS

· Strong communication and relationship-building skills with medical office staff and healthcare professionals.

· Ability to effectively engage referral coordinators and administrative healthcare staff.

· Highly organized with strong attention to detail and follow-through.

· Comfortable with high outbound call volumes and proactive relationship development.

· Ability to work collaboratively with cross-functional teams including sales, intake, and clinical operations.

· Proficiency with CRM systems and Microsoft Office applications.

· Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.