Ground Handling & PRM Contracts Manager

International Airport of Heraklion, Crete S.A. is currently looking for:

Ground Handling & PRM Contracts Manager

Responsibilities

• Supports implementation and operational application of the Local Ground Handling Regulation (LGHR) across airport operations.
• Monitors operational compliance and ensures alignment between regulatory requirements, operational practices, and contractual obligations.
• Manages contracts with ground handling companies, PRM providers, and relevant operational stakeholders, including KPI/SLA monitoring, contract amendments, operational follow-up, and day-to-day administration activities.
• Acts as the primary operational interface with airlines, ground handling companies, PRM providers, fuel stakeholders, and relevant airport departments.
• Coordinates operational requirements, service issues, corrective actions, operational follow-up activities, stakeholder consultations, and operational meetings related to ground handling and PRM activities.
• Represents the Director in designated operational meetings, stakeholder consultations, and coordination activities upon delegation and instruction.
• Supports coordination of fuel farm and into-plane operational interfaces in accordance with airport operational, safety, and procedural requirements.
• Oversees KPI/SLA monitoring, performance reviews, inspections, operational follow-up actions, and service performance reviews.
• Supports ORAT planning, readiness exercises, implementation activities, operational transition programs, contingency planning, and irregular operations management activities related to ground handling and PRM operations.
• Supports monitoring of fees, costs, contract performance, and operational service-related expenditures.
• Coordinates off-airport ground handling activities and operational frameworks, ensuring alignment with LGHR requirements, airport operational standards, and applicable regulatory obligations.
• Supports continuous improvement and development of off-airport operational processes.
• Ensures operational compliance with applicable European and national aviation legislation, including relevant EASA, IATA, and JIG requirements where applicable.

Requirements

• Minimum of 10 years of experience in airport operations, ground handling operations, PRM services, airline operations, or related aviation operational environments
• Strong understanding of airport operational processes, ground handling activities, PRM operational requirements, and stakeholder coordination within an airport environment
• Knowledge of applicable European and national aviation regulations, airport operational standards, and industry best practices related to ground handling and PRM operations
• Experience in operational contract management, KPI/SLA monitoring, inspections, operational reporting, and service performance follow-up
• Proven ability to coordinate with airlines, ground handling companies, PRM providers, fuel stakeholders, operational authorities, and airport departments
• Proficiency in Microsoft Office applications and operational reporting tools
• Excellent command of English, both written and verbal
• Additional professional certifications, specialized training, or industry qualifications related to airport operations, ground handling, PRM services, operational resilience, ORAT, Safety Management Systems (SMS), emergency planning, aviation compliance, customer service excellence, quality management systems, or stakeholder management will be considered an advantage

Competencies

• Excellent communication, coordination, negotiation, and stakeholder management skills
• Strong operational mindset with the ability to manage multiple operational priorities in a fast-paced airport environment
• Strong problem-solving, organizational, and follow-up skills with attention to operational detail
• Proactive and adaptable approach with the ability to support operational improvements and evolving airport operational requirements