Service Account Manager - Warehouse Robotics

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed, don’t worry—your skills and experiences may still make you a great fit!

Responsibilities

• Ensure the smooth running of maintenance contracts concluded with our clients (contracting, monitoring, reporting, invoicing, security, updates, quotes, etc.)
• Act as the client's main contact for contract issues (KPIs, invoicing, etc.)Participate in the handover of customer sites between the deployment and maintenance teams (transfer, maintenance area, etc.)
• Follow up on the smooth running of supplier maintenance contracts (contracting, follow-up)
• Monitor suppliers on customer sites (contracts, guarantees, spare parts, etc.)
• Participate, through your actions, in improving the reliability of the system
• Be able to carry out independently the complex tasks entrusted to you on various subjects within your field of expertise
• Have an organizational capacity and efficiency in project management. 
• Be able to supervise junior profiles
• Enforce the company's processes and best practices

Requirements

• Engineering school degree or a 5-year degree in business engineering
• First successful experience as a contract engineer or business manager
• Ability to analyse technical maintenance data
• General knowledge of electronics, mechanics and automation
• Autonomy, rigour and excellent interpersonal skills
• Interest for demanding technical environments, analysis and problem solving

Benefits

• Competitive mutual and health insurance coverage

• Group bonuses and BSPCE awards

• Attractive family policy

• Internal and international mobility program

• Numerous training and development opportunities

At Exotec, we guarantee equal opportunities in our recruitment process. All applications received are considered regardless of age, gender, origin, religion, skin color, nationality, sex, disability, sexual orientation or any other distinction protected by law. We create an inclusive working environment that respects all differences. By joining the Pacte Parité, Exotec is committed to a more gender-balanced French Tech ecosystem.

To apply, please submit your resume. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application! If you are applying for a European position, please see our privacy policy for more details.