Customer Support Administrator

Job Description

The Customer Support Administrator serves as a central point of contact for customers, internal teams, and external partners. This role is responsible for managing general inquiries, coordinating administrative requests, and ensuring information flows efficiently between departments. The position plays an important role in supporting daily operations by providing timely assistance, maintaining accurate records, and helping deliver a seamless customer experience.

This role is ideal for someone who is highly organized, service-oriented, and enjoys balancing administrative responsibilities with customer communication.

Key Responsibilities

Customer Support & Administration

• Respond to general customer inquiries via phone and email
• Serve as the first point of contact for customer questions and requests
• Manage incoming requests and direct them to the appropriate internal teams
• Maintain accurate customer records and documentation in company systems
• Follow up on open requests to ensure timely resolution and customer satisfaction
• Assist with administrative tasks related to customer accounts, orders, and service requests

Coordination & Communication

• Coordinate communication between customers, Sales, Customer Service, Operations, and Finance teams
• Track and monitor customer requests to ensure completion
• Support the scheduling and coordination of field service visits when required
• Assist with reporting, data entry, and process documentation
• Contribute to continuous improvement initiatives by identifying opportunities to streamline administrative processes

Operational Support

• Support daily departmental operations through various administrative and coordination activities
• Maintain organized files, records, and customer information
• Assist with special projects and other administrative duties as assigned

Qualifications

What we’re looking for:

• Bilingual (French & English) — to support teams and clients across North America
• White‑glove, customer-first mindset with strong ownership and follow-through
• Demonstrates critical thinking and sound judgment
• Proven ability to manage customer conflict with positive outcomes
• Ability to handle high volumes of cases, from start to resolution
• Excellent communication, problem-solving, and multitasking skills
• Comfortable in a fast-paced, team-oriented environment

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks, events, free parking)