Team Lead, Events

Purpose of the Role:

As the Team Lead, Events, you’ll take charge of leading a talented team of event professionals, overseeing end-to-end event delivery, and managing key client relationships. This is a hands-on leadership role that demands strategic thinking, operational excellence, and a passion for people. You will serve as a trusted advisor to clients, role model to your team, and a key contributor to Reed & Mackay’s ambitious growth strategy.

• Deliver exceptional support to key clients, the General Manager and the broader Events team.
• Foster strong relationships across all departments at Reed & Mackay, sharing industry-leading market insights and best practices in Events.
• Drive maximum revenue growth across all Reed & Mackay Events offerings while ensuring a substantial return on investment for clients.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, and inspire a high-performing event planning team to achieve excellence in client service and event execution.
• Set clear goals, provide real-time feedback, and support ongoing training and professional development.
• Manage team workload and capacity, collaborating with other leaders to flex resources when needed.
• Recruit, onboard, and integrate new team members, fostering a high-performance and inclusive culture.

Client Relationship Management

• Serve as the primary point of contact for a portfolio of key clients, ensuring a consistent, high-touch service experience.
• Deliver creative, tailored event solutions that align with client goals and elevate the Reed & Mackay brand.
• Lead complex projects from conception to execution, including budgets, timelines, logistics, and vendor management.
• Lead seamless on-site event execution when required, representing Reed & Mackay with professionalism, poise, and a commitment to high-touch service that reflects our brand values.

Operational Excellence

• Drive revenue growth and operational efficiency across the Events portfolio.
• Collaborate with senior leadership to set departmental goals and align event delivery with broader business objectives.
• Monitor market trends and client feedback to proactively identify service enhancements and growth opportunities.
• Support the evolution of internal systems, workflows, and best practices that scale with the business.

• Provide on-site support for events when necessary, acting as the face of Reed & Mackay.

Strategic Contribution

• Collaborate with the General Manager to align departmental goals with broader business objectives.
• Identify opportunities for process improvement, business growth, and enhanced client value.
• Contribute to the development and execution of strategic initiatives within the Events Department.
• Take ownership of additional responsibilities or projects as assigned.

Experience

• Minimum 3+ years in event sourcing and planning.
• 2+ years of proven leadership experience in managing, mentoring, or developing teams
• At least 2+ years using Cvent or a comparable event management platform.

Core Competencies

• Proven ability to communicate with clarity and poise, delivering persuasive messaging across all platforms.
• Strong project management abilities; able to juggle multiple complex projects with competing timeline.
• Demonstrated commercial acumen — comfortable with budgeting, pricing, and ROI analysis.
• Technologically fluent: Strong in Microsoft Office (Excel, PowerPoint, Teams, Outlook) and quick to learn new platforms.
• Strong, reliable, and proactive time management skills; adaptable to shifting priorities and schedules.
• A genuine passion for events, travel, and global experiences
• Strong problem-solving skills with a calm, professional, and empathetic approach to challenges.
• Able to thrive in a high-growth, dynamic setting and remain flexible with shifting priorities.
• Willingness to travel and work outside standard hours (including early mornings, evenings, and weekends as needed).
• Willingness to provide on-site event support as required.