C004927 Business Analyst (NaaS) (NS) - THU 25 Jun
EMW, Inc.
Posted 1 day ago
Deadline Date: Thursday 25 June 2026
Requirement: Business Analyst (NaaS)
Location: The Hague, NL
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 418
Required Start Date: 1 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
- Track, analyze, and report SLA and KPI performance across customers and services.
- Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
- Work closely with account managers to support customer reviews, renewals, and commercial discussions.
- Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
- Maintain accurate service inventories, commercial records, and contract-related data.
- Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
- Support procurement, renewals, and partner compliance requirements.
- Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends.
- Support forecasting, budgeting, and business planning activities.
- Drive process improvements to increase efficiency, reporting accuracy, and commercial governance.
- Act as key liaison between operations, finance, sales, account management, and external partners.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Master's degree in Economics, Finance or Engineering.
- 5+ years of experience as a Business Analyst, or similar commercial/operations role.
- Strong experience tracking and reporting SLA / KPI performance across managed services environments.
- Proven experience working with account managers, customers, and internal stakeholders.
- Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance.
- Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals.
- Strong analytical skills using Excel, Power BI, or similar reporting tools.
- Experience with CRM such as ServiceNow, Salesforce, SAP, or similar.
- Experience with international projects is a plus.
- Excellent time management, vendor management, and negotiation skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Certifications (at least 2 from the following): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum,
Job details
EMW, Inc.
About
EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company. Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-office networks; switching, transmission, multiplexing and data communications equipment; network management, operations support, and asset management systems; information assurance; web enabling; applications software; and beyond. While staying abreast of today’s technologies, we keep a watchful eye on technology trends, and are very serious about future-proofing our solutions. We play in the global marketplace, and are proud to serve a wide spectrum of distinguished clients from defense and government agencies, as well as commercial enterprise. Our watchwords are competency, innovation, integrity, and—above all—respect and care for the customer.
Key Team Members
Amanda Silva
Tony Bui
Elizabeth Glista
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