C001091 Senior Technician CSD (NS) - WED 24 Jun RELAUNCH
Posted 7 days ago
Deadline Date: Wednesday 24 June 2026
Requirement: Senior Technician CSD
Location: Mons, BE
Full time on-site: Yes
Total Scope of the request (hours): 1000
Required Start Date: 3 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties and Role:
- Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS networks.
- Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime
- Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
- Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
- Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
- Perform On-Call level 1 service support either remotely or on site.
- Performs other duties as may be required.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- At least 1 year of recent experience, related to IT Service Desk functions
- Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?)
- Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007 / Lync 2010)
- Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007 / 2010 from an end-user perspective
- Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS / UMTS)
- Service minded attitude with a strong interest in working directly with users
Other open roles at EMW, Inc.(6)
EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company. Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-office networks; switching, transmission, multiplexing and data communications equipment; network management, operations support, and asset management systems; information assurance; web enabling; applications software; and beyond. While staying abreast of today’s technologies, we keep a watchful eye on technology trends, and are very serious about future-proofing our solutions. We play in the global marketplace, and are proud to serve a wide spectrum of distinguished clients from defense and government agencies, as well as commercial enterprise. Our watchwords are competency, innovation, integrity, and—above all—respect and care for the customer.
Key team members
Amanda Silva
Tony Bui
Elizabeth Glista
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