IT Support & Solutions Engineer
Jobs for Humanity
Posted about 4 hours ago
Job Description
To deliver technology solutions and support in Essex, ensuring reliable systems and driving digital efficiency within a monthly salary framework of £2000.
Job Duties and Responsibilities- Maintain 99.9% system uptime
- Resolve 95% of tickets within SLA
- Deliver 2 technology improvement projects quarterly
- Reduce operational costs through automation
- Achieve 90% user satisfaction score
Qualifications
Required Qualifications
- Bachelor's degree in Computer Science or related field or equivalent experience
- Relevant industry certifications (e.g., CompTIA, Microsoft, AWS)
- IT support & troubleshooting
- Database management
- Cybersecurity fundamentals
- Problem-solving
- Communication
- Time management
- Customer service orientation
- Team collaboration
- ITIL
