Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, CSM, and Planning to ensure order fulfillment and achieve high delivery performance.
Execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with CSM to align customers objectives with the capabilities of the company's offerings.
Supporting the CSM in addressing customers inquiries, concerns, and providing solutions to their issues.

English Advanced / Intermediate
SAP knowledge in this field of expertise is a plus
MS Office Package
Good communication and organization skills
Strong attitude for teamwork, interpersonal skills and problem solving
Commercial skills, CRM, tools knowledge, communication, customer centricity, problem-solving, good ability to prioritize tasks, high-level of resilience
Proven track record in a similar position is a plus

Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
A fast-moving environment where momentum is not lost in approval loops.
Collaborate with colleagues and customers across countries, industries, and perspectives.
A workplace shaped by technology, curiosity, and continuous improvement.
Challenges with scale, depth, and enough complexity to keep you learning.
Limited contract - with the possibility of extensions.

Junior Customer Success Manager (m/f/d)