Senior Travel Operations Manager

Role Overview

We are currently seeking a Senior Travel Operations Manager with extensive experience coordinating, and executing corporate meetings, incentive travel programs, conferences, and special events for clients across global destinations. The role oversees all operational aspects of group travel programs including hotel contracting, air and ground transportation, registration management, supplier negotiations, budgeting, onsite event execution, and client communication. This position works closely with internal Air, creative and production teams to deliver seamless, high-impact experiences that align with client objectives and company standards for service excellence and sustainability.

Key Responsibilities

• Manage end-to-end logistics for meetings, conferences, incentive travel programs, corporate events and Internal events
• Coordinate hotels, venues, transportation, audiovisual, food & beverage, entertainment, and destination activities
• Negotiate contracts and pricing with hotels, airlines, destination management companies, and supplier partners
• Maintain event budgets, profitability tracking, payment schedules, and onsite expense reconciliation
• Oversee attendee registration systems, rooming lists, travel manifests, and special requests
• Conduct destination research, site inspections, and supplier evaluations
• Collaborate with sales, creative, and marketing teams on event communications and promotional materials
• Provide exceptional client service and maintain ongoing communication throughout the planning process
• Travel onsite to manage event execution and ensure flawless guest experiences
• Ensure sustainability and corporate social responsibility initiatives are integrated into programs
• Troubleshoot operational challenges and provide quick problem resolution during live events

Qualifications

• Minimum 10 years of experience in MICE
• Certified Meeting Professional (CMP) designation
• Strong knowledge of group travel operations, hotel contracting, and event logistics
• Experience with registration systems, Microsoft Office, budgeting, and travel booking platforms such as Sabre/GDS systems
• Excellent organizational, multitasking, negotiation, and communication skills
• Ability to work under pressure and manage multiple projects simultaneously
• Bilingual English/French communication skills are considered an advantage for Canadian operations
  
  

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation range for this position is: $85,000 to $100,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.