Front Desk Agent, The Savoy Hotel

Job Description

Job Title: Front Desk Agent

Department: Front of House

Salary: £36,316 (including service charge)

Inspired & Supported by: Reception Manager

 

Your purpose will be:  First impressions are everything! As a Receptionist with The Savoy you have the opportunity to provide a welcome experience like no other. Your personalised greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit. 
 

You will be accountable for:

• Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
• Taking ownership of any guest request which comes your way seeing it through until completion

Your key responsibilities & contribution will be:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service 

• Greet, check in and settle guest accounts while ensuring service standards are met                  
• Assist guests regarding hotel facilities in an informative and helpful way 

• Administrative duties and assistance with the preparation of the Night Audit  

• Respond to each Guest who approaches Reception 

• Drive rate through up-selling room brands 

• Follow department policies, procedures and service standards 

• Follow all safety policies   
• Other duties as assigned 
• Paying keen attention to guest preferences and update profiles accordingly
• Working different shifts including night shifts 

 

Qualifications

What you will need to do this role:

Essential:

• Minimum 3 years’ experience in a Front Desk related role in a luxury hospitality environment
• Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Ability to multi task and problem solve in a fast paced environment
• Keen eye for detail
• Previous experience of guest complaint handling and going the extra mile to meet guest needs
• Flexibility to work different shifts including night shifts  
• Knowledge of OPERA PMS

 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• Optician reimbursements, and local discounts for F&B and retail