Lead Product Manager - Client Digital Experience

Job Description

This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped.

Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings.

You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer.

If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you.

Key Responsibilities 

Know Your Clients

• QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint.

Build Internal Partnerships

• You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth.

Make it Simple

• Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment.

Build for Scale

• QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows.

Deliver at Pace

• QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth.

Measure Impact

• You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform.

AI-Augmented

• From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works.

Qualifications

Required

• At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment.
• High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role.
• High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes.
• Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress.
• Analytically sharp: you use data to make the case, even when it is imperfect
• No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value.
• Demonstrably ahead of the curve on AI-augmented product practices: you use it daily, you push its limits, and you actively raise the bar for those around you.
• Full professional proficiency in English; clear written and verbal communication.
• Located in Paris or London, or willing to relocate.

Preferred (not mandatory)

• Other languages, particularly French, Spanish, Portuguese and/or Mandarin, are a meaningful advantage given QIMA's global footprint
• Familiarity with TIC, supply chain, quality management, or adjacent operational domains

Additional Information

All your information will be kept confidential according to EEO guidelines.