Reefsleep Lead Host | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About the Role

We are seeking a hospitality and housekeeping professional to join our team as a Reefsleep Lead Host on a permanent full-time basis. This is a unique opportunity to lead a dedicated team in enhancing guest interactions and delivering exceptional service to guests at Reefworld on the Great Barrier Reef.

Key Responsibilities:

• Lead the Reefworld guest experience and foster a strong hospitality culture.
• Deliver exceptional guest service standards across all overnight experiences.
• Supervise Hosts and coordinate daily guest operations.
• Manage premium food and beverage service delivery at all guest touchpoints.
• Maintain accommodation presentation and uphold housekeeping standards.
• Coordinate stock control, inventory management, and operational readiness.
• Drive guest feedback collection and contribute to Net Promoter Score (NPS) outcomes.
• Create a positive, engaging, and welcoming atmosphere for guests.
• Support marine safety and emergency response procedures.
• Inspire a high-performing team through effective coaching, mentoring, and leadership.

About You

We are looking for a dedicated and passionate hospitality professional who thrives in a dynamic environment and is eager to lead a team. As the Reefsleep Lead Host, you possess exceptional communication skills and a strong commitment to service excellence. You will ensure that each guest experience is memorable and personalised. You have a proven track record in hospitality and housekeeping, with the ability to inspire and motivate a team to achieve the highest standards of guest service.

 To be successful in this role, you will have:

• Strong leadership skills with experience in supervising and mentoring teams.
• Excellent interpersonal and communication skills to foster positive guest interactions.
• A passion for delivering exceptional customer service and creating memorable experiences.
• Attention to detail and a commitment to maintaining high standards of accommodation presentation and housekeeping.
• Strong organisational skills to manage daily operations and adhere to schedules and procedures.
• Ability to adapt in a fast-paced environment while maintaining composure and professionalism.
• A proactive approach to gathering and acting on guest feedback to enhance service standards.

Requirements

• Certificate or Diploma in Hospitality, Tourism or Leadership (preferred)
• Responsible Service of Alcohol (RSA)
• HLTAID011 Provide First Aid
• HLTAID015 Provide CPR & Oxygen Resuscitation
• SITSS00016 Food Safety Supervisor
• Elements of Shipboard Safety
• Working with Children Check (Blue Card)
• National police clearance

Benefits

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don't wait, apply now!