Sales Coordinator

Job Description

- Sales in attracting new and old customers to the hotel be responsible for providing assistance to the team;

- Manage all aspects of sales activities, including receiving initial inquiries, timely preparation of prospect information, proposals, correspondence and contracts, pending reservations, etc. help coordinate and resolve issues such as:

- Prepare proposals and contracts as required:

- Contacting customers as necessary:

- Control of timely return of contracts to the counterparty:

- Accurate reporting of all advertising and information materials:

- Coordinate specific marketing initiatives involving revenue streams:

- To acquire and share knowledge about Fairmont Baku Hotel products, including accommodation services, meeting facilities, history and heritage, activities and local programming

- To participate in field inspections, familiarization tours, trade exhibitions;

- Understand and adhere to all departmental guidelines and policies;

- To report any technical problems and necessary needs in the work process immediately to the direct manager;

- To perform other duties determined by the direct manager;

- To assist the work of other employees of the department;

- Prepare and submit all reports directly to the manager during the period of duty;

- Respond professionally to customer questions and understand their needs and requirements;

- To establish close cooperation relations both with colleagues within the Sales department and with employees of other departments;

- Working in the 1C program, adding the monthly attendance schedule to the system;

- To be responsible for internal coordination with the sales and marketing team;

Qualifications

• Higher education (tourism and hotel management is desirable)
• Experience in the relevant position (preferred)
• Knowledge of Opera PMS Software, Microsoft Windows computer programs
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani, English; Russian language is an asset
• Strong team player who can work independently in a fast-paced environment
• Dynamic, willing to learn
• Have good sales and presentation skills
• Ability to manage multiple tasks at the same time