Pay Range: $40 - $50 per 45-minute class
Location: Houston, TX (primarily one location in Westchase District, with occasional coverage at Downtown Houston location if needed).
Work Hours: Must be available to instruct the following classes at the Westchase location: Tuesday: 11:30 AM – 12:15 PM (Vinyasa Flow), Wednesday: 11:30 AM – 12:15 PM (Gentle Flow)
Reports to: Fitness Manager in Houston
Your Mission:
Your mission is to lead group fitness sessions across two locations in greater Houston, while providing the highest level of customer service.
### What You’re Responsible For:
Group Fitness Programming: Plan and lead group fitness classes throughout two locations in greater Houston- one location is downtown, and one is in the Westchase business district. Have at least two regularly scheduled weekly classes, and be available to be on-call for additional classes as needed. Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience.
Five-Star Hospitality Service: Ensure a wonderful experience for clients by anticipating their needs and bringing special touches to every session, for example: equipment is prepared ahead of time, towels are placed on mats, and the smallest details of the member experience are attended to.
Client Satisfaction and Engagement: Prioritize client satisfaction by actively engaging with the client to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
Team and Operational Support: You will support the Host Team with projects to increase client engagement and member experience.
### Requirements:
You have 1+ years experience in a fitness center environment teaching group yoga classes. Even better if your experience has touched the corporate fitness or wellness sector.
You have a valid Yoga certification from a nationally recognized organization.
You have an up-to-date CPR and AED certification.
You are technologically savvy and can assist members with class and training sign-ups through our native technology as needed.
### Key Competencies:
Customer Centric: In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
Hyper-Organized Multitasker: You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
Stellar Communicator: You are known for clearly communicating your points - whether in email or verbally. In this role you’ll be communicating a lot about bookings (both coordinating them and confirming), sending vendor communications, and engaging with different levels of tenants (office managers to C-Suite).
