Service Commercial Manager, APAC

Job Description

We are seeking a highly driven Service Commercial Manager to oversee a complex portfolio of service and maintenance contracts across the Asia-Pacific region.

In this pivotal role, you will act as a key commercial lead, ensuring contracts deliver expected performance, margins are achieved or exceeded, and opportunities for growth and improvement are maximized. You will work cross-functionally to manage risk, enhance contract terms, and ensure customer expectations are consistently met.

Key Responsibilities

• Manage and maintain a comprehensive understanding of service contracts, including terms, pricing, and business cases
• Establish and track KPIs; monitor and analyse contract performance (revenue, cash flow, cost, profit, SLA adherence)
• Identify opportunities for revenue growth and margin improvement through renewals, upselling, and contract variations
• Ensure effective asset-to-contract alignment and minimize spare parts leakage
• Oversee commercial mechanisms (price revisions, reconciliations, service credit calculations) and support penalty mitigation strategies
• Ensure contractual obligations are correctly cascaded internally and across the supply chain
• Lead contract reviews with customers and internal stakeholders
• Proactively manage risks and opportunities across the contract portfolio
• Drive continuous improvement initiatives focused on profit, cost, and cash optimisation
• Support sales teams with contract negotiations, revisions, and drafting within financial and legal guidelines
• Develop and manage contract renewal timelines to ensure timely and optimal outcomes
• Build and maintain revenue, profit forecasts, and demand planning models
• Ensure accurate installed base data management (hardware/software lifecycle)
• Contribute to improvements in contract templates and service offerings

Qualifications

Qualifications

• Bachelor’s degree in Engineering, Finance, Law, or related field

Experience

• Proven experience managing commercial portfolios (~£40m or equivalent)
• Strong track record optimising large-scale contracts (£10m+) with measurable margin and revenue improvements
• Experience influencing stakeholders in a matrix organisation
• Background in engineered products, preferably with aftermarket/service exposure in B2B or B2G environments

Skills & Expertise

• Strong commercial and financial acumen, including cost management
• Expertise in pricing, negotiation, and contract drafting
• Solid understanding of contract law
• Experience in project/programme and change management
• Strong risk management capability
• Familiarity with SAP or similar ERP systems
• Excellent analytical and problem-solving skills

Key Competencies

• Self-motivated, results-driven mindset
• Strong decision-making ability using data and insights
• Excellent stakeholder engagement and collaboration skills
• Ability to influence and challenge constructively
• Outstanding written and verbal communication skills in English

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)