Customer Service Representative (CSR)
AA Service Co.
Pay: $25–$27 per hour
About Us
For over 60 years, AA Service Co. has been a trusted provider of HVAC, plumbing, sewer, and electrical services throughout the Chicagoland area. We are committed to delivering exceptional customer experiences and providing our employees with a supportive, team-oriented environment where they can grow and succeed.
We are seeking a Customer Service Representative (CSR) who thrives in a fast-paced environment, enjoys helping customers, and understands the importance of providing outstanding service on every call.
Why Join AA Service Co.?
- Competitive pay: $25–$27 per hour
- Stable, year-round employment
- Established company with a strong reputation in the community
- Supportive team environment
- Opportunities for growth and advancement
- Paid training
- Comprehensive benefits package
- Paid time off and holidays
- 401(k) with company match
What You'll Do
- Answer incoming customer calls and assist with scheduling service appointments
- Provide outstanding customer service while addressing customer questions and concerns
- Make outbound calls to confirm appointments, follow up on services, and support company initiatives
- Accurately enter customer information into company systems
- Coordinate with dispatch and field technicians to ensure smooth scheduling and communication
- Maintain detailed and accurate customer records
- Assist with membership, maintenance agreement, and service-related inquiries
- Handle multiple tasks in a fast-paced environment while maintaining professionalism
Requirements
- Minimum 2 years of experience as a CSR, Dispatcher, or Call Center Representative within an HVAC, plumbing, electrical, or home services company
- ServiceTitan experience is required
- Strong customer service and communication skills
- Ability to handle a high volume of inbound and outbound calls while maintaining professionalism and accuracy
- Experience handling customer concerns, complaints, and follow-up communication
- Strong attention to detail, especially when entering customer information, scheduling appointments, and documenting job notes
- Ability to remain calm, organized, and solution-focused in a fast-paced environment
- Working knowledge of HVAC, plumbing, or home services industry terminology
- Strong computer and data entry skills
- Excellent organizational and multitasking abilities
- Reliable attendance and strong work ethic
- Positive attitude and team-first mentality
If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a company with a long-standing reputation for excellence, we'd love to hear from you!
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence. Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.
Key team members
Eugene Malinowski
Kyle Johnson
Rachael Walls, CPA
Michael Rafferty
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