Job Description
About the Role
We are looking for a Global Security Operations Centre (GSOC) Operator to join our team. This is a hands-on position, working in a state-of-the-art purpose-built 24/7 GSOC.
You will be responsible for monitoring physical security functions, detecting and assessing threats, reporting incidents, and determining impacts on business operations, employees, and facilities. Situations monitored and actioned can result from technical failures, extreme weather, political instability, crime or terrorism.
You will use various tools to accomplish these functions, such as global access control and alarm monitoring systems, integrated video monitoring systems, enhanced visitor management systems, and in-house applications.
The GSOC operates 24/7, therefore, you must be flexible and able to work on weekends, night and day shifts and any designated shift patterns as required by the shift rota along with a willingness to assist the team with overtime as needed.
Duties and Responsibilities
- Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift
- Ensure that all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous and professional manner and documented appropriately
- Maintain knowledge of the SOC-specific standard operating procedures
- Manage life safety, alarm, communications, reporting, video management, and access control functions at designated locations
- Investigate and respond to alarms promptly
- Evaluate and process information received from all available sources, and respond with appropriate communication and dispatch procedures
- Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, and emergency services, such as EMTs, Fire Departments, etc
- Regularly participate in security/safety training programs to stay current on critical SOC responsibilities and competencies inclusive of drills and tabletop exercises
- Write accurate and concise reports for team members and department supervisors.
Requirements
- Relevant work experience in security, research, analysis, investigations or customer service
- Ability to send out informative emails and action alarms on time
- Ability to think critically
- A quick learner with the ability to multitask
- Attentive, organised, and detail-oriented
- Comfortable working in a fast-paced environment
- A strong team player with the ability to work independently as needed
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to think quickly, multi-task, problem solve, prioritise and coordinate responses in a fast-paced work environment.
Nice to have
- College / University degree preferred
- Previous Security Operations Centre (GSOC) experience.
- Proficiency in Microsoft Office suite applications
- Familiarity with access control systems, CCTV monitoring systems, and incident management platforms. Experience with security applications, including Lenel and Genetec, is preferred.
Additional Information
Interview Process
- Initial call with a member of our Talent Acquisition team
- Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
- Panel interview with some of the team members and hiring managers at Sibylline
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.
Other open roles at Sibylline Ltd(6)
Sibylline is the world’s leading private consultancy for geopolitical risk, intelligence, and strategic insight, dedicated to helping leaders and organisations anticipate change, manage risk, and build resilience. Since 2010 we have supported businesses, governments and NGOs through the provision of high quality risk analysis and due diligence services. We do not believe in one-size-fits-all solutions. Instead, our global source network, professional intelligence analysis processes and specialist expertise allows us to produce high-quality, insightful work that has direct relevance to our clients’ business. We strive to offer clients actionable assessments that go beyond the obvious and offer implications of geopolitical events in the regions they operate. Our flagship product, the World Risk Register, provides both written and quantifiable analysis on world events, by region. Our proprietary software gives clients the ability to gain any level numerical data on world-wide locations as needed, in tandem with an overall rating system and backed up by written analysis with predictions of how events will unfold and impact business. Our services and experience include fully-run in-house GSOCs, virtual GSOCs, embedded analysts, consultation and training for existing security operations with insight for improvement, project work, regular reporting, social media monitoring and due diligence services. As subject matter experts, our analysts are frequently called upon for speaking engagements, media interviews and in-house corporate presentations. We are always looking over the horizon to keep clients’ personnel, sites, assets and supply chains safe.
Key team members
Sam Olsen
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