Operations Support Specialist

Job Description

The Specialist is a detail-oriented and analytical professional who supports day-to-day operations and project execution across a large, multi-family portfolio. This role focuses on executing tasks, solving problems, and performing analysis to support team functions.

 

Working under the guidance of Leads and Managers, the Specialist contributes to operational efficiency by ensuring accuracy, consistency, and timely completion of work. This role is ideal for someone who is developing their analytical and problem-solving skills while gaining exposure to cross-functional operations.

 

ESSENTIAL JOB FUNCTIONS

 

Transaction & Property Transitions

• Own and support all administrative tasks related to property transitions (dispositions, acquisitions, management transitions)
• Update provider records, banking details, and invoicing information
• Coordinate completion of required provider transition documentation
• Ensure all transition requirements are completed accurately and on time

 

Contract Management

• Coordinate contract execution process, including sending for signature and tracking completion
• Ensure all contracts are fully executed and properly stored in accordance with company policies
• Retrieve and distribute contract copies to Transaction and Investment teams as needed

 

Revenue & Financial Coordination

• Support revenue reporting follow-up and issue resolution
• Partner with FP&A and Accounting teams to address GL reclasses and financial discrepancies
• Review reports to identify potential errors or inconsistencies
• Proactively follow up with providers on outstanding payments and ensure timely resolution

 

Documentation & Compliance

• Maintain accurate and organized records of contracts, financial documentation, and provider information
• Ensure all documentation adheres to company standards and audit requirements

 

Process & Workflow Management

• Track status of ongoing tasks (contracts, transitions, payments) across multiple stakeholders
• Maintain organized systems (trackers, logs) to ensure visibility and accountability
• Manage high-volume communication and follow-ups with internal teams and external providers

 

Issue Resolution & Escalation

• Identify delays, risks, or gaps in processes and escalate as needed
• Work cross-functionally to resolve operational and administrative issues

Qualifications

• 1–3 years of experience in operations, real estate, or a related field
• Bachelor’s degree or relevant internship/work experience preferred
• Strong organizational and task-tracking skills across multiple workflows
• High attention to detail (contracts, financial data, documentation)
• Ability to manage high-volume email and follow-ups across stakeholders
• Comfort working with financial data (GL, invoicing, payment tracking)
• Strong communication skills (external providers + internal teams)
• Ability to prioritize and manage competing deadlines

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base salary of $75,000- $80,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salary plus annual bonus.
• 25% Rent Discount available
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus company contributions of a 6% employer match.
• Paid Vacation, 14 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

What You Need to Know

Application Deadline: The initial deadline for applications is 6/16/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. 

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.