External Business Logistics Assistant (Bilingual English/Spanish)

Job Description

·       Coordinate transportation of cargo from origin to final destination.

·       Communicate with, customers to achieve profitable deals.

·       Communicate effectively with account agents to accommodate client instructions.

·       Responsible for streamlining inbound and outbound freight/ Manage the operation to ensure timely delivery via Air/Ocean/Land. Generate shipping documentation.

·       Coordinating transportation providers to ensure prompt and proper movement of shipments

·       Provide different types of quotations to customers / Send invoices for completed cases.

·       Provide billing team documentation from beginning to end of all involved transactions that includes trucking, air freight, fees etc.

·       Cover operations for Co-loading, intercompany shipments, and transfer billing cases.

·       Create daily inventory ensuring the data is accurately and match with other reports

·       Manage, monitor and drive improvement to achieve a high customer service goals by providing on-time delivery, controlling product lead-times, and responding customer’s request, serve as main point of contact.

·       Communicate, report and support high volume customer accounts to eliminate constraints and meet objectives, and maintain excellent relationships.

·       Responsible for streamlining inbound and outbound freight/ Manage the operation to ensure timely delivery via Air/Ocean/Land.

·       Plan, analyze and compare the cost of service, update, trace, and track the status of the shipment, for select suppliers and LSPs (Logistics Service Providers).

·       Report Performance Indicators (KPI's) for the Supply Chain function.

·       Develop performance metrics to manage and evaluate the operating performance of internal supply chain resources and external supply chain partner collaboration model.

·       Manage organizational goals by considering in time, budget and Business Unit objectives

·       Work side by side with Pricing Department and maintain great relationship with industry vendors.

 

Qualifications

·       High school diploma/GED required, Bachelor’s Degree preferred 

·       1+ years’ experience in customer service or logistics management required

·       Excellent communication and interpersonal skills

·       Outstanding organizational and coordination abilities

·       Excellent problem-solving abilities

·       Excellent computer and database management skills

·       Bilingual English/Spanish is preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.