Associate Manager - Operations (Transportation Management)

About the Role

The TM – Associate Manager, Operations is responsible for leading the day-to-day execution and operational performance of a managed transportation account as it transitions into a fully managed services model. This role plays a critical part in stabilizing operations, building scalable reporting processes, and driving continuous improvement across the customer network.

Success in this role requires strong multitasking abilities, analytical thinking, and close collaboration with both internal teams and external partners to meet service expectations and operational goals. The ideal candidate is proactive, solutions-oriented, and excited to take ownership of a growing and evolving account.

This position reports directly to the Operations Manager and will initially manage one direct report supporting front-line operational execution. As business needs evolve, this role may also provide operational support across additional managed transportation accounts.

This position is hybrid and based at Uber Freight's Center of Excellence in Rogers, Arkansas.

We're looking for candidates who thrive in fast-paced logistics environments, enjoy solving complex operational challenges, and are excited to lead teams while driving customer success. The ideal candidate is a collaborative leader with strong analytical skills, a passion for continuous improvement, and the ability to build scalable processes that support operational excellence.

What You'll Do

• Partner closely with front-line operational resources to proactively identify, communicate, and resolve issues related to process, service, cost, and overall account performance
• Lead operational stabilization efforts as accounts transition into managed services models
• Develop, standardize, and maintain customer-facing reporting and internal performance management reporting
• Analyze operational and performance data to identify trends, gaps, and opportunities for continuous improvement
• Collaborate with leadership to build and scale reporting frameworks using Google Sheets, Tableau, and other reporting platforms
• Train, coach, and develop direct reports through regular 1:1s, performance conversations, mentoring, and ongoing feedback
• Monitor team performance and ensure accountability to operational expectations and standard work processes
• Maintain working knowledge of Transportation Management Systems (TMS) to support daily execution and bridge operational activities with leadership oversight
• Establish and maintain strong relationships with internal stakeholders and external partners through professional, timely, and collaborative communication
• Support cross-functional initiatives and provide operational assistance across additional accounts as business needs evolve

Basic Qualifications

• High school diploma, GED, or equivalent required
• 1.5+ years of experience in transportation, logistics, supply chain, or a related field
• 1.5+ years of experience working with Transportation Management Systems (TMS)
• Prior experience in a transportation, logistics, or managed services organization with exposure to Uber Freight or similar TMS-driven environments
• Strong organizational, multitasking, and problem-solving skills
• Proficiency in Microsoft Office Suite and/or Google Workspace
• Strong written and verbal communication skills with the ability to collaborate effectively across internal teams and external stakeholders

Preferred Qualifications

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or a related field
• 4+ years of experience in transportation, logistics, supply chain, or managed transportation operations
• 4+ years of experience working with Transportation Management Systems (TMS)
• 3+ years of experience leading, mentoring, coaching, or developing team members
• Experience managing direct reports and driving team performance in an operations environment
• Experience building, maintaining, and analyzing operational performance reporting and KPIs
• Advanced proficiency in Microsoft Office Suite, Google Workspace, Tableau, or other reporting and analytics tools

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.