Senior Lead, Student Outcomes

About OpenEd

At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)

Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.

• Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.

• I Did > We Should – Action over theory; bring experiments, not just opinions.

• Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.

• Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.

• Fast AND World Class – Speed doesn’t compromise quality.

• Strong Opinions, Weakly Held – Advocate passionately, adjust readily.

• Make Others Famous – Elevate your colleagues, partners, and community.

We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

About the Role

The Senior Lead of Student Outcomes is a core member of the Student Engagement team and its primary culture changer, the person who is obsessed with why students and families engage with assessments, what gets in the way, and what it actually takes to move the needle. This is a role for someone who sees a gap and immediately starts building the plan to close it.

This is not a teaching role, nor is it a data analyst role. It is about driving outcomes. You will determine what needs to happen to improve student outcomes, build the strategies to get there, and hold yourself accountable for results. The standard is evidence-based iteration, every plan is documented, every result is measured, and every adjustment is informed by what came before.

This role is rooted in the belief that families deserve to feel informed and empowered, not pressured. But where low participation or poor outcomes create real consequences for students, programs, or partners, this role exists to understand why and do something about it, through trust, preparation, and the right support at the right time.

If you are energized by driving change, writing the plan, working the problem, and proving the effort, this role is for you.

Your Immediate Impact

• Understand the Landscape

  • Proactively build and maintain relationships with the Assessment team, Partnerships team, and Success team, never waiting for information to come to you when you can go get it, to understand the stakes, partner expectations, and consequences for every assessment across every program and state, managing those relationships with tact and diplomacy

  • Actively monitor family communities, including parent groups in online spaces, to spot trends, surface concerns, and gather the ground-level intelligence that informs your decisions

  • Synthesize what you learn into a clear, confident picture of where the risks are, where they aren't, and what needs to happen next

  • Draw from the Assessment team's official calendar to build and maintain a forward-looking support roadmap, translating upcoming assessments into a clear picture of what students will need and when

• Set the Agenda and Drive Outcomes

  • Determine what needs to happen to improve student outcomes and bring that agenda clearly and confidently to the Student Engagement team

  • Dig into the human side of assessment disengagement, understanding why families opt out, why students feel unprepared, and what barriers exist to participation and performance

  • Write innovative, out-of-the-box improvement plans that maintain family choice and flexibility while driving meaningful change

  • Direct the right Student Engagement teams on what needs to be done, and collaborate with them on the best way to implement it

  • Identify microskills, resources, and targeted support topics that would help specific student groups prepare for specific assessments, and bring those needs to the appropriate teams to create and deliver

  • Step confidently into family-facing conversations, including online parent community spaces to handle tough questions, shift narratives, and build trust around assessments

• Change the Culture Around Assessments

  • Work internally to shift the framing around testing from something that happens to students toward something students are prepared and supported for

  • Review outgoing family communications to ensure they accurately reflect the support and resources available for specific assessments

  • Help build a culture across student-facing teams where assessment preparation feels like care, not compliance

  • Work across internal teams and family-facing spaces to ensure assessments are discussed with positive, empowering language, whether in a parent consultation, an online community, or a communication going out to families

• Document the Evidence and Prove the Effort

  • Track whether the strategies you put in motion are working and adjust when they aren't

  • Document what was tried, what resulted, and what comes next, producing partner-ready and internal deliverables that tell a clear, credible story of OpenEd's effort and outcomes

  • Partner with the Associate Director of Student Engagement Operations on dashboards that support your work, leveraging their systems expertise so you can stay focused on driving outcomes

  • Bring clear, data-informed findings to Student Engagement team meetings, turning complex information into a crisp, actionable narrative that moves the team forward

Success Metrics

This role carries variable compensation tied directly to measurable outcomes. You will know going in exactly what success looks like and what is being measured. Key metrics include:

• Assessment participation rates meet or exceed partner expectations in programs and states where participation carries real consequences

• Student performance outcomes improve in identified gap areas following targeted support strategies

• Improvement plans are implemented by the right teams, outcomes move as a result, and the full effort is documented, creating a clear record of OpenEd's commitment to outcomes

• A measurable shift in how assessments are framed and experienced by families

Who You Are

• A culture changer who is obsessed with moving the needle on outcomes, not just reporting on where it is

• A decisive agenda-setter who can determine what needs to happen, communicate it clearly, and hold themselves accountable for results, without needing to dictate how others do their work

• A skilled communicator who tailors messages to the audience, produces polished written materials, and steps confidently into tough conversations, whether in a leadership meeting or a parent community space

• A genuine team player who shows up for the people around them, actively contributing to a positive, collaborative environment and caring about the success of the team as much as their own work

• An innovative problem-solver who thinks beyond conventional approaches, maintains a proactive and solution-oriented mindset, and finds creative ways to drive change within the constraints that matter

• A mission-driven advocate who sees student outcomes not as metrics but as a reflection of the experience of real students and families, and is motivated by what becomes possible when those outcomes improve

This Role Will Excite You IF:

• You are energized by driving change, writing the plan, working the problem, and proving the effort

• You are comfortable being the person who says, "here is what we need to do" and you can back it up with evidence and make it happen through the people around you

• You care deeply about how families experience education, and you want to be part of changing that narrative, even in the hard conversations

• You value collaboration and find it deeply satisfying when your strategies directly shape what other teams do

• You are excited by the challenge of shifting human behavior in ways that feel natural, respectful, and genuinely in the best interest of students and families

• You thrive being part of a team, not just reporting to one and you find meaning in knowing your work makes the people around you more effective

• You want your work to connect to something bigger, and you are driven by knowing that what you do helps students succeed, and that you can prove it

Preferred Qualifications

• Experience writing district-level improvement plans, monitoring plans, or similar structured outcome-improvement frameworks

• Background in educational program improvement, instructional coaching, or student outcomes work

Team & Autonomy

• You will report directly to the Senior Director of Student Engagement and meet regularly to align on priorities and share findings

• You will present at Student Engagement weekly team meetings and set the agenda for what the team needs to prioritize around assessment outcomes

• You will collaborate closely with the Associate Director of Student Engagement Operations on dashboards and operational infrastructure that support your work

• You will build and maintain cross-divisional relationships with the Assessment team, Partnerships team, and Success team to gather the intelligence on which this role depends

• You will operate with a high degree of independence managing your own priorities, meeting deadlines, and delivering without hand-holding

Reporting Line

This role reports to the Senior Director, Student Engagement

Company Benefits

• Competitive salary variable compensation tied to measurable student outcomes, and a 401(k) plan with company matching opportunities

• Comprehensive Health Benefits: medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care

• Flexible Work Arrangement: fully remote workforce with emphasis on healthy work-life balance and monthly tech subsidy

• Generous Paid Time Off policy enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work

• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

OpenEd participates in E-Verify.