Senior Business Development Representative

About Us

Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ AI provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations.

One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud based AI solutions to help our customers deliver industry-leading customer experience.

At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them.

We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years.

About the Role

Reporting to Kerv’s Head of Marketing, we are looking for a Senior Business Development Representative, with a demonstrable understanding of driving new business growth and generating qualified pipeline.

You will play a key role in driving new business growth across the contact centre and CX practice for Kerv. You will focus on generating leads, building pipeline, engaging senior stakeholders, mentoring junior members of the team and partnering closely with Marketing & Sales to execute targeted account strategies.

You will be supported by one of the most recognised and respected brands in the Customer Experience market. Genesys has been a market leader for more than a decade, powering customer engagement for some of the world's largest organisations and continuing to lead innovation across AI, automation and customer experience transformation.

Kerv has a track record of generating high-quality demand through a mature marketing and lead generation function. The team delivers a comprehensive programme of virtual and in-person events, thought leadership, customer success stories, digital campaigns, and industry-focused content that consistently generates market interest and creates opportunities for the sales team. This role provides the platform, support, and market credibility needed to build meaningful relationships and create significant pipeline opportunities.

Your part to Play

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within enterprise and mid-market organizations
• Working closely with the sales team to execute account-based strategies and support with strategic account development
• Finding creative ways to open doors into new prospective accounts
• Working closely with Marketing to follow up on campaign and event activity
• Lead Qualification: Conduct thorough discovery calls to qualify prospects using established frameworks (BANT, MEDDIC, etc.)
• Qualify inbound, outbound and marketing-generated leads, to pass onto the sales team
• Team Mentorship: coach junior BDRs on prospecting techniques, objection handling, and best practices
• Clearly articulate the value of Genesys Cloud and Kerv’s CX solutions aligned to prospect challenges
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity lead tracking in Dynamics 365
• Meet and exceed KPIs related to meetings/demo’s booked, pipeline creation, and conversion rates
• Event Support: Represent the company at trade shows, conferences, and networking events to generate leads and build relationships

All about You

We are looking for a BDR with the following skills and attributes:

Essential

• 3-5 years of successful BDR/SDR experience with consistent quota achievement
• Proven track record of generating qualified pipeline within Enterprise accounts
• Strong communication skills with ability to engage C-level executives
• Demonstrated ability to mentor and train junior team members

Experience in B2B SaaS or technology sales environment (preferred Genesys / CCaaS experience)