Job Description
The candidate will play a key role in handling incidents, service requests, and application support activities, working in shifts and participating in on‑call rotations. This role also involves contributing to service improvement initiatives and supporting the Disaster Recovery (DR) and live production activities.
The ideal candidate will have a strong understanding of core banking operations, solid troubleshooting capabilities, and previous experience providing L1/L2 application support in a banking environment. Technical expertise in Linux, PL/SQL, Dynatrace, Kubernetes, Docker, and Ansible is required.
Key Responsibilities
- Provide production application support for WM IT Data platform applications and tools
- Deliver high‑quality service by prioritizing, troubleshooting, and resolving issues raised by business teams
- Analyze system, middleware, and application logs to identify and diagnose potential issues
- Ensure effective service monitoring, reporting, and continuous improvement of service quality and availability
- Actively contribute to Continuous Service Improvement initiatives, ensuring recurring issues and repetitive tasks are addressed through problem management or automation
Qualifications
- Unix and Shell Scripting
- Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL
- Autosys and Middleware like MQ, Tomcat
- Cloud computing, Dynatrace, K8, Docker and Ansible
- Reporting tools like PowerBI/Tableau
- ITIL Practices
- English – Good level B2+
Other open roles at Inetum(6)
Inetum is a European leader in digital services. Inetum’s team of 26,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.2 billion euros in 2025. 🏅 Top Employer in 9 countries
Key team members
Sacha Vekeman
Lionel Bry
Olivier SERFATY
Jacques Pommeraud
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