Housekeeping Assistant

Job Description

Responsible To:

Senior Housekeeping Team / Assistant Head Housekeeper

Purpose of the Role

To support the housekeeping team in delivering a five-star standard of cleanliness and presentation, ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences.

Key Responsibilities

Guest Experience & Quality

• Prepare guest bedrooms and public areas to Forbes 5★ standard
• Deliver turndown service to a +1 standard
• Support guest laundry services to a high-quality standard
• Respond to guest requests promptly, with a genuine sense of interest
• Report maintenance issues or quality concerns

Team Support

• Work collaboratively with the team to maintain a positive and productive environment
• Support colleagues during busy periods
• Assist with cleaning and maintaining team areas and accommodation

Productivity & Organisation

• Restock cleaning supplies and equipment
• Ensure rooms are cleaned within allocated timeframes
• Report and follow up on faulty equipment
• Follow SOPs and suggest improvements where appropriate

Health & Safety

• Comply fully with health & safety procedures
• Follow “see it, sort it, fix it” approach to risks and hazards

Sustainability

• Work in line with the company’s sustainability and environmental standards

Qualifications

About You

• High attention to detail and pride in your work
• Positive attitude and team player
• Reliable and able to work efficiently under pressure
• Passion for hospitality and delivering exceptional standards

Key Behaviours

• Friendly, helpful, and approachable
• Driven to achieve high standards
• Honest and trustworthy
• Willing to learn and develop

 

Additional Information

Benefits of Working at The Torridon

• Stunning workplace environment — Employees work in one of Scotland’s most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.

• Strong Team culture — A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.

• Training and development — Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.

• Excellent accommodation — On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.

• Meals — High‑quality staff meals provided during shifts, reflecting the resort’s strong food culture.

• Discounts and perks — Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort’s facilities.

• Work–life balance — A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.

• Sustainability‑focused workplace — Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.

• Recognition and reward — Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.

• Unique hospitality experience — Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.