Executive Assistant
Tillo
Posted about 3 hours ago
Who we’re looking for: We’re looking for an Executive Assistant to partner closely with our US-based CEO, helping maximise their impact and effectiveness across the business. This role suits someone who thrives in fast-paced environments, loves bringing structure to complexity, and takes pride in ensuring things run seamlessly behind the scenes
You’ll act as a trusted partner to the CEO, managing priorities, coordinating schedules, facilitating communication, and ensuring that critical business activities progress smoothly. This is a unique opportunity to work at the heart of a fast-scaling global business, gaining exposure to senior leadership, strategic initiatives, and key business decisions 🌟The challenge: Enable the CEO to operate at maximum effectiveness by proactively managing competing priorities, streamlining workflows, coordinating complex logistics, and ensuring nothing falls through the cracks. You’ll balance strategic support with day-to-day operational execution, helping create leverage across the organisation as Tillo continues to scale 🚀
Where you’ll work: This role will be based in Cape Town, you'll be part of our global team, collaborating with colleagues and serving customers across the UK, USA, Australia, South Africa, and beyond. This role will work from our Cape Town office 3 days week 🏢
NOTE: The role requires US working hours, 12pm - 7pm SAST.
We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.
We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎
Day to day this role will be responsible for
Inbox and Calendar Management: Proactively manage and optimise the CEO's inbox, scheduling meetings, appointments, and travel arrangements, anticipating potential conflicts and ensuring efficient time utilisation.
Travel Coordination: Arrange comprehensive national and international travel itineraries, including flights, accommodation, ground transportation, and visa requirements, ensuring all details are meticulously planned.
Communication Management: Act as a primary point of contact, screening and prioritising incoming communications (emails, calls), drafting correspondence, and ensuring timely and professional responses.
Meeting Preparation and Follow-up: Prepare meeting agendas, presentations, and relevant documents. Attend meetings to take detailed minutes, track action items, and ensure timely follow-up.
Expense Management: Accurately process and reconcile the CEO's expenses.
Information Management: Organise and maintain highly confidential files, documents, and information, both digital and physical, with utmost discretion and security.
Research and Reporting: Conduct research on various topics as required, compile data, and prepare reports or summaries.
Event and Logistics Coordination: Assist with the planning and execution of company events, internal meetings, and other ad-hoc projects as needed.
Office Support: Support the Workplace Manager and CEO with general management of the Cape Town office; liaising with building management, setting up for internal/external meetings and topping up snacks/drinks.
Ad-Hoc Projects: Undertake special projects and initiatives as assigned by the CEO, demonstrating flexibility and adaptability.
What we’re looking for
Previous experience as an Executive Assistant, Personal Assistant, Chief of Staff support, or similar administrative role supporting senior leaders
Experience supporting C-suite executives, founders, or senior leadership teams
Proven ability to proactively manage competing priorities and maximise executive effectiveness
Exceptional organisational skills and attention to detail
Strong time management skills with the ability to work across multiple priorities simultaneously
Excellent written and verbal communication skills
Strong problem-solving ability and a proactive approach to identifying solutions
Comfortable working independently and exercising sound judgement
Strong technology skills, including Google Workspace and modern workplace productivity tools
Experience creating presentations, documentation, reports, and business materials
Experience managing expenses, budgets, invoices, or other financial administration
High levels of discretion, professionalism, and confidentiality
Helpful but not essential
Experience working within a scale-up or high-growth business environment
Experience using Notion or similar knowledge management platforms
Experience supporting multiple stakeholders across a global organisation
Experience planning internal events, leadership offsites, or company gatherings
Exposure to AI tools and automation platforms
Experience improving administrative processes or operational workflows
Benefits
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively. With our hybrid model, our team can come together at our fantastic offices while still having the flexibility to focus in their own space.
The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
21 days holiday per annum (plus an additional day for your birthday 🎂)
Health insurance contribution
Employee Incentive Scheme
Hybrid Working
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Monthly breakfasts, drinks, snacks and events
Team Learning & Development budget
About Tillo
Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.
Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.
Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.
If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.
