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Platform Support Engineer

Qube Research & Technologies·See all Qube Research & Technologies jobs on Jobr

Posted 25 days ago

OfficeLondon
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
We are seeking a hands-on Support Engineer to join our Quantitative Developer Platform team. You will be the first line of response for infrastructure-related issues, triaging incidents, handling requests and ensuring smooth daily operations for a high-performance research and trading platform. This is a critical role that bridges traders, quant researchers and senior engineers, ensuring reliability and responsiveness across our technology stack.
This role collaborates with traders, quant researchers, and senior engineers - ensuring stability, reliability, and responsiveness across our technology stack. You will own the support workflow: investigating, categorizing, and resolving operational issues while escalating effectively when deeper expertise is required.
Your future role within QRT:
  • Serve as the first point of contact for infrastructure and platform-related issues.
  • Monitor alerts, logs and dashboards; respond promptly to incidents.
  • Perform initial investigation, triage and resolution where possible.
  • Escalate complex issues to the relevant senior engineers, providing clear context.
  • Handle user requests (onboarding, permissions, environment setup, resource allocation).
  • Maintain documentation, runbooks, and knowledge base for recurring issues.
  • Contribute to improving monitoring, automation, and support processes.
  • Participate in an on-call rotation.
Your current skillset:
  • Strong troubleshooting mindset with structured problem-solving.
  • Solid experience with Linux systems, networking fundamentals and cloud environments (AWS preferred).
  • Familiarity with monitoring tools (e.g., CloudWatch, Prometheus, Datadog, ELK).
  • Knowledge of CI/CD pipelines, container platforms (Docker, Kubernetes) and scripting (Python, Bash, etc.).
  • Clear, calm communication with both technical and non-technical stakeholders.
  • Ability to perform under pressure in a fast-paced environment (financial services or hedge fund experience is a plus).
  • 3+ years in a Support Engineer, Cloud Engineer, Systems Administrator, or TechOps role.
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

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See all Qube Research & Technologies jobs on Jobr
Job details
Workplace
Office
Location
London
Qube Research & Technologies logo
Qube Research & Technologies
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Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all asset classes across the world. Driven by a shared passion for data, research, technology and trading expertise, we strive to deliver high-quality returns for our investors. Established in 2018, QRT can rely on its employees across 16 offices across the globe. We currently have multiple open positions on our website, please check and apply on line: https://www.qube-rt.com/careers/ QRT supports various coding initiatives as well as academic projects developing and promoting maths and science education. More information: https://www.qube-rt.com/commitments

Website
Employees
2352
Industry
Financial Services
Headquarters
London, England
Founded
2018
Company location
9 Bressenden Place, London, England SW1E 5BY, GB

Key team members

Manish Shah

Manish Shah

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