Technical Support Analyst - German Speaking

"Resolving issues, empowering customers — one solution at a time."

We are looking for a proactive, customer-focused Technical Support Analyst to provide technical support, handle product inquiries, and resolve hardware and software issues.

This role offers a remote working model, allowing you to combine remote work with time in the office. We believe this balance supports productivity, collaboration, and a healthy work–life integration.

The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.

Responsibilities:

• Take full ownership of customer-reported issues and ensure timely resolution;
• Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;
• Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;
• Follow standard procedures for escalation of unresolved issues to appropriate internal teams;
• Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts;
• Escalate service-related issues to the correct department in accordance with company processes;
• Maintain strict compliance with customer Data Privacy and Security policies;
• Communicate and collaborate positively with team members, customers, and business partners.

Requirements

• High school diploma;
• Proven working experience in BPO and/or Customer Service environment;
• Excellent German and English language skills;
• Strong knowledge of Microsoft Office products;
• Affinity to electronics and technology.

Benefits

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

What we offer:

• Competitive remuneration package;
• Cafeteria package through SZÉP Card;
• Private healthcare through Medicover;
• Training and professional development opportunities;
• Diverse, friendly, and international work atmosphere;
• Modern office environment;
• Remote working model.