Mission Specialist, Land C5ISR

Job Description

We are currently hiring for a Mission Specialist to join our LandC5ISR team in Ottawa. As a Mission Specialist, you will leverage your military operational knowledge to drive customer relations, provide mentorship and system support in both classroom and field environments.  You will provide actionable insights through detailed field reports and user feedback, helping to refine procedures, and system enhancements for optimal mission readiness. 

Your day to day will include:

• In the role of Mission Specialist, you will utilize operational expertise to ensure end-user requirements are accurately captured, communicated, and prioritized.
• Leverage your military operational knowledge in customer relations and with the engineering and integration teams
• Provide mentorship and guidance to users, both in the classroom and in the field, ensuring their proficiency with our systems.
• Report system-related problems, covering all aspects of functionality, hardware, software, firmware, operating manuals, training, and usage.
• Provide detailed written reports identifying observations from the field, including baseline delivery, equipment performance, procedures, and training effectiveness.
• Gather ongoing feedback from the field force, providing valuable insights to enhance system usage and recommending changes to training and standard operating procedures as needed.
• Support integration activities including communication system testing, field trials and user experience events
• Deliver in person presentations to provide status updates and attend planning sessions with internal teams and customers

Qualifications

• Minimum Seven (7) years of military experience
• Excellent customer service and communication skills. 
• Establish and maintain positive relationships with clients, ensuring their satisfaction with our products and services.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team environment.
• Flexibility to travel to customer sites as required.

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

The hiring range for this position is $80,000 – $90,000 CAD annual. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:

• Relevant experience
• Technical and non-technical skills
• Education and certifications

Benefits
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:

• Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
• Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
• Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
• Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
• Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
• Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why join us?

• Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.
• Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.
• Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way.

Accommodation 
If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].

Closing Date
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.